Loan Processor - Australia

Join an established Australian mortgage broking firm as a fully remote Loan Processor, working directly with a senior director-level broker and a small, supportive team where you will own loan files from application through to settlement and beyond.

Role Summary

As Loan Processor you will manage mortgage applications across the full lifecycle, from preparing and reviewing loan files through to submission, settlement, and post settlement check-ins, keeping every file accurate and compliant with lending guidelines. Day to day you will collect and verify client documentation, order valuations and pricing requests, keep the CRM and ApplyOnline (AOL) up to date, draft application documents, and liaise with clients, lenders, and third parties to keep applications moving. You will work alongside a director-level broker who focuses on strategic advice and credit structuring, while you take ownership of documentation, submission, and compliance. The firm works across residential, commercial, self-employed, and medico lending with access to a wide lender panel, giving you exposure to a broad range of deal types.

Key Responsibilities

• Assist brokers in reviewing and preparing loan applications

• Collect and verify necessary documentation from clients and third parties

• Order valuations and pricing requests with lenders

• Update the CRM and ApplyOnline (AOL), and draft application documents

• Communicate with lenders to monitor application status and expedite approvals

• Respond to client enquiries and provide timely updates on application progress

• Maintain compliance with industry regulations and company policies

• Support the team with administrative tasks related to loan processing as required

• Conduct post settlement check-ins with clients

What We Are Looking For

• 1+ years of experience in an Australian mortgage broking support role

• Understanding of Australian mortgage processes and lender requirements, ideally across residential, commercial, self-employed, and medico lending

• Ability to manage a loan file across the full lifecycle, from application to post settlement

• Strong attention to detail and the ability to work under pressure

• Excellent organization and time management skills

• Strong written and verbal English communication skills

• Ability to work collaboratively within a team

• Proficiency with CRM systems, Microsoft Office, and Google Workspace, with MyCRM or other Loan Market Group tools highly regarded

• Preferably a bachelor's degree

Requirements

• Stable work-from-home setup (reliable internet, laptop/desktop, quiet workspace)

• Proactive attitude, able to follow up clients, lenders, and third parties without being prompted

• Comfortable communicating directly with clients and lenders by phone and email

Benefits

• Full-time, work-from-home

• A long-term, stable role with an established broking firm, plus exposure across multiple lending types

• Training and support provided

• Work closely with a supportive director-level broker and a small, tight-knit team