LMS Administrator

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position

The Learning Management Systems (LMS) Administrator 3 is responsible for the administration and maintenance of the company’s learning system technology to deliver online training to internal and/or external customers. Assists with data migrations, working with IT and outside vendors to test and troubleshoot systems issues; supports development of processes, content generation and loading; maintains training and user profile records; coordinates calendaring and enrollment, tracking, assessments, reporting and customer communications for learning events. In companies with training teams, may serve as a subject matter expert, training the community of business users to maximize the utilization of system features to create and manage learning events, training modules, assessments, and reports.

Essential Job Duties

• Develops knowledge of Intuitive’s LMS support model and system functionality.
• Escalate support issues as necessary.
• Provide training and support to users, such as instructors and learners, on how to effectively use the LMS and its features.
• Perform intermediate content management and configuration within LMS with assistance from LMS Admin Level 4 or IT.
• Assist with creation of user stories & UAT business scripts and support UAT business testing.
• Participate in LMS process improvement initiatives Support curriculum development and content management for assigned Business Units (BUs).                                               
• Own content management within the LMS for assigned BUs.
• Act as consultant for BU Training Operations, BU Trainers, & BU Content Owners to ensure efficient program integration with LMS.
• Help train more junior LMS Admins.                                                                                    
• Utilizes Agile/Veeva workflow in ongoing implementation tasks.
• Ensure the product complies with all global legal and regulatory obligations.
• Monitoring, follow-up, and close out of LMS support incidents.
• Run system reports.
• Complete special projects as assigned.

Qualifications

Required Skills and Experience

• Advanced ability to troubleshoot and resolve LMS technical issues quickly.
• Coordinate and execute multiple tasks, such as implementing learning programs, software updates, and system enhancements.
• Maintain and upgrade the system to maximize functionality and upload new content.
• Strong communication skills to work effectively in a team, assign tasks, track progress, and handle client requests.
• Strong customer service skills to support the ticketing system and interact with users and stakeholders effectively.
• Intermediate experience with LMS content management, issue troubleshooting, and tier 2 support.
• Experience training end users in LMS features and functionality.
•  Ability to work well with a team and independently.
• Interpersonal and analytical skills. 
• Ability to learn and grow.

Required Education and Training

• Bachelor's degree or equivalent; vocational training and/or equivalent work experience.

Working Conditions

• Flexible to scheduling changes and periodic adjustments for global support and collaboration purposes.

Preferred Skills and Experience

• Typically requires 2-4 years of related experience.

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.