Live Chat Agent

We are seeking a customer-focused Live Chat Agent to provide real-time support to customers via chat platforms. You will handle inquiries, resolve issues, and ensure a positive customer experience while working remotely.

Key Responsibilities:

• Respond to customer inquiries via live chat in a timely and professional manner
• Provide accurate information about products, services, orders, or accounts
• Troubleshoot basic issues and escalate complex cases to appropriate departments
• Maintain high customer satisfaction through clear communication and empathy
• Document all interactions in the CRM or chat system
• Follow company guidelines, scripts, and compliance policies
• Handle multiple chat conversations simultaneously (multi-tasking)

Requirements:

• High school diploma or equivalent (Bachelor’s degree preferred but not required)
• Strong written communication skills in English
• Good typing speed (typically 35–60+ WPM preferred)
• Basic computer literacy and ability to navigate multiple systems
• Stable internet connection and a quiet work environment
• Customer service experience is a plus (chat, email, call center, or retail)
• Ability to work independently with minimal supervision

Preferred Skills

• Experience with live chat tools (Zendesk, Intercom, Freshdesk, etc.)
• Problem-solving mindset and attention to detail
• Time management and ability to handle high chat volume
• Positive and patient attitude under pressure