Listening Specialist — Remote

Description

Beta Software Solutions is seeking an Entry Level Listening Specialist to join our team in Remote Team In New York. This full-time & Part Time, fully remote position offers an excellent opportunity to build your career within the Computer Software and Engineering industry while contributing to the quality and responsiveness of our software solutions.

As a Listening Specialist, you will monitor, analyze, and interpret user feedback, communications, and system signals to help our teams understand customer needs and identify opportunities for improvement. You will work closely with cross-functional colleagues to ensure insights are translated into actionable outcomes that enhance our products and services.

This remote role offers the flexibility of working from anywhere while being part of a collaborative, growth-oriented team. Compensation is competitive, with a hourly salary structure in USD, and the position provides a strong foundation for professional development in software-focused environments.

Responsibilities

• Monitor and review user feedback across multiple channels and platforms
• Analyze customer communications to identify recurring themes and pain points
• Document and categorize insights in a clear, structured manner
• Collaborate with product, engineering, and support teams to share key findings
• Escalate critical issues and trends to the appropriate stakeholders promptly
• Contribute to reports and summaries that inform product decisions
• Maintain accurate records of feedback and follow-up actions
• Participate in team meetings and continuous improvement initiatives
• Stay informed about industry trends in software and user experience
• Support quality assurance efforts by identifying usability concerns

Requirements

• Strong active listening and attention to detail
• Excellent written and verbal communication skills
• Ability to analyze information and identify meaningful patterns
• Basic familiarity with software products or technology environments
• Proficiency with standard productivity and documentation tools
• Strong organizational skills and ability to manage multiple priorities
• Self-motivated with the ability to work independently in a remote setting
• Collaborative mindset and willingness to learn from cross-functional teams
• Preferred: Prior experience in customer feedback, research, or support roles
• Preferred: Interest in software development or computer engineering
  
  What We Offer
   
• 100% remote work.
• Full-time and part-time opportunities.
• Competitive hourly pay.
• Paid training.
• Flexible scheduling where available.
• Ongoing support and opportunities to grow into quality assurance, operations, or customer experience roles.