Licensed Member Care Representative

TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies.  Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a best-in-class experience. 

We work with some of America’s largest insurance brands to attract, educate and connect with consumers.  Our diverse team of analysts, writers, engineers, designers, business leads, data scientists and sales professionals all work together to create thoughtful, data-driven and effective marketing, technology, sales and servicing strategies.  These efforts have resulted in TRANZACT earning recognition and winning awards from some of the biggest names in the industry.

When you become part of TRANZACT, you join a team of passionate people who push for excellence, follow through on commitments, and love to succeed together.  Our culture rests on a simple principle – “Be Real” – that means being genuine, keeping your word, and having the courage to make tough decisions.  Our “Be Real” values resonate and are meaningful to us.  We are entrepreneurial, fast paced and empower our people.  We know how to make things happen and know that our people are always the source of our success.

Member Care MAI Benefit Activation Specialist

How the Position Works

This is a business needs-driven, temporary role supporting our Tandem partnership with Humana (MAI). In this role, you will work directly with new Humana members to guide them through a structured conversation and complete the necessary modules to activate their benefits, ensuring a smooth and positive start to their plan experience.

Key Responsibilities include:

• Conduct structured, client-centric conversations with members who are new to their Humana plan.
• Guide members step-by-step through required modules to activate their benefits accurately and completely.
• Provide an exceptional customer experience, ensuring members feel supported and informed throughout the process.
• Maintain compliance with Humana and TRANZACT standards while completing benefit activation calls.
• Accurately document member interactions and completed modules.
• Perform other duties as assigned.

What you need to be successful:

• Customer Service Orientation: Genuine dedication to creating positive, member-first conversations; this is a customer service role, not a sales role.
• Communication Skills: Exceptional verbal communication skills with the ability to guide members through structured conversations clearly and patiently.
• Attention to Detail: Ability to accurately complete all required modules and documentation with a high degree of accuracy.
• Adaptability: Comfortable following a structured process while still tailoring the conversation to each member's needs.
• Technical Proficiency: Proficient in Microsoft Office and other job-related tools and technology.
• Performance Metrics: Performance at or above program average goals.

Additional Requirements:

• Must be licensed; however, this role does not involve performing licensed work.
• Performance at or above program average for the previous 90 days.
• Full availability to work a schedule beginning as early as 8:30 AM EST or ending as late as 9:00 PM EST; ability to work overtime as required.
• During AEP, full availability to work during business hours of operation, including weekends as needed.
• Demonstrates and lives the BE REAL values and attributes.

Why Consider This Opportunity?

• Growth: Build valuable skills in structured member conversations and benefit activation processes.
• Impact: Play a direct role in helping new Humana members get their benefits set up correctly from day one.
• Team-Oriented Environment: Contribute to a supportive and collaborative team that values professional development and continuous learning.

· No Cold Calling
· $18.00 Per Hour Plus No Limits on Monthly Sales Bonuses!!
· Paid Training
· Paid Time Off and Holidays
· Professional & Fun Culture
· Full Benefits

Job Description

The Sales Agent typically holds Life and/or Health insurance license and works directly with consumers to help them obtain new policies. This position is work from home.

Responsibilities:

Based on business need, we may assign you to a sales agent role for a portion of the year outside of AEP.

TRANZACT is an Equal Opportunity Employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees. 

Equal Opportunity Employer/Disability/Vet