License Verification Representative

The License Verification Representative, maintains proper federal and/or state licensing documentation for customers ordering prescription products. Reviews orders pending for proper federal and or state licenses. Researches and maintains customer license information using electronic databases. Responsible for reviewing and activating new customer accounts and for reviewing potentially fraudulent orders and communication with external department contacts as needed. Contacts the customer for proper documentation and additional information as needed. Interacts with the customer service and the sales division regarding customer orders.

JOB DUTIES INCLUDE:

• Verifies applicable federal and state licensing documentation to release orders for prescription products.  
• Reviews Rx and controlled substance pending orders to verify that the customer’s registration and license information are valid
• Contacts customers regarding pending orders to request updated copies of their DEA and or State license
• Updates account information for quick release of pending orders
• Opens accounts or creates and additional sub account on existing accounts, as required. Closes accounts that are no longer valid
• Reprocesses orders when a controlled drug is entered on the wrong ship to address
• Participates in special projects and performs other duties as required.

GENERAL SKILLS & COMPETENCIES:  

• Very goodtime management skills and the ability to prioritize work and meet deadlines

• Very good attention to detail and accuracy
• Customer service oriented and ability to work with complex issues
• Ability to plan and arrange activities
• Very good interpersonal communication skills
• Very good written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Establish productive working relationships at multiple levels within the organization

MINIMUM WORK EXPERIENCE:  

Typically 2 or more years of related experience.

PREFERRED EDUCATION:  

Typically High School education, vocational training and/or on-the-job training.

TRAVEL / PHYSICAL DEMANDS:

Remote Position -  No special physical demands required

HealthFirst is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.