Level 2/3 Helpdesk Engineer (MSP)
Please mention DailyRemote when applying
AI Summary
Execute Microsoft 365 and file server migrations to SharePoint and OneDrive while designing Azure environments. Manage network infrastructure including switches, VLANs, and firewalls for multiple MSP clients.
About the Company:
Our client is not your average IT company, they are a team of passionate tech wizards who love solving problems, streamlining business operations, and delivering top-notch IT solutions that make life easier. They believe IT should be affordable, stress-free, and tailored to your needs. That’s why they take a proactive approach to IT management, ensuring that your business runs smoothly with minimal downtime and maximum performance.
\n- This is not your average tech job; it’s an opportunity to join a world-class Managed Service Provider (MSP) that values expertise, invests in its people, and delivers cutting-edge IT solutions to businesses across Australia.
- We’re seeking a highly skilled helpdesk engineer with deep MSP experience to join a high-performing team. You’ll collaborate with senior engineers, work on complex projects, and showcase your technical leadership across cloud, networking, and security.
- If you want to grow your skills, earn great pay, and be part of an elite MSP team, this is your chance.
- Execute and support Microsoft 365 migrations, including mail and data transitions
- Perform file server migrations to SharePoint and OneDrive, including setup and configuration
- Design and deploy Microsoft Azure environments for clients
- Configure and manage switches, VLANs, and VLAN routing
- Implement and maintain Unifi and Fortinet firewalls, including VPNs and security policies.
- Work closely with clients to deliver high-quality client projects
- Collaborate with AU and PH-based teams and communicate clearly in English
- Deliver excellence in a fast-paced, multi-client MSP environment
- Minimum 3 years of MSP experience (non-negotiable)
- Microsoft Azure (setup, configuration, administration)
- Microsoft 365 migrations
- SharePoint & OneDrive deployments
- Network configuration (switches, VLANs, VLAN routing)
- Unifi, Fortinet, SonicWall firewalls, Domotz
- Strong written and verbal English communication skills
- Passion for learning, teamwork, and solving complex IT challenges
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