Legal Receptionist - International

This is a remote position.

About Us:

We partner with U.S.-based law firms to connect them with skilled international professionals for long-term, remote opportunities. One of our client firms is currently seeking a remote Bilingual Legal Receptionist to join their team. This position is open exclusively to international candidates.

The ideal candidate is friendly, professional, customer-service oriented, and fluent in both English and Spanish. As the first point of contact for many clients, this role plays a critical part in creating a positive experience and ensuring inquiries are handled efficiently and professionally.

Responsibilities:

• Answer incoming calls and direct them to the appropriate department or team member.

• Serve as the first point of contact for prospective and existing clients.

• Communicate with clients in both English and Spanish via phone, email, and text.

• Schedule consultations, meetings, and appointments.

• Gather and document client information accurately.

• Assist with client intake and follow-up communications.

• Maintain accurate records and update information within the firm's CRM and case management systems.

• Respond to client inquiries and provide updates as directed.

• Manage multiple phone lines and high call volumes while maintaining professionalism.

• Provide administrative support to attorneys and legal staff as needed.

Requirements:

• Must be located outside of the United States (international candidates only).

• Fluent in both English and Spanish (written and verbal).

• Strong customer service experience required.

• Excellent phone etiquette and communication skills.

• Professional, friendly, and empathetic demeanor.

• Strong organizational skills and attention to detail.

• Ability to multitask and manage a high volume of calls and inquiries.

• Proficiency with Microsoft Office, Google Workspace, and CRM software.

• Reliable internet connection and ability to work remotely full-time.

Preferred Qualifications:

• Previous experience as a Legal Receptionist, Receptionist, Intake Specialist, or Customer Service Representative.

• Experience working in a law firm or legal environment.

• Familiarity with CRM or case management systems.

Work Schedule:

• Full-time position.

• Must be able to work U.S. business hours (Mountain Standard Time).

What We Offer:

• Fully remote opportunity.

• Long-term placement with a U.S.-based law firm.

• Supportive team environment.

• Opportunity for professional growth and advancement.

• Competitive compensation based on experience.