Legal Operations & AI Enablement Lead

With a legacy as a pioneer in the ALSP market, Factor leads the next evolution in legal services through AI-integrated contracting.

Factor is the market leader in Integrated Law™, combining the expertise of Traditional Law, the efficiency of New Law, and the close business integration of In-house legal to deliver complex legal work at scale.

Factor works alongside corporate legal departments to solve for the ever-increasing demands and complexity of transactional legal work. Our "do while transforming, transform while doing" approach combines specialist expertise, AI-powered solutions, and business process knowledge to deliver better performance, better business and legal outcomes, and a transformed contracting experience.

Our clients span Fortune 500 companies including global banks, major pharmaceutical companies and large technology firms.

We believe that the more diverse our team becomes — in backgrounds, skills, experiences, and perspectives — the higher our creative potential as a company. We are dedicated to growing a diverse, inclusive company where individuals of all backgrounds thrive.

We are comprised of more than 300 lawyers, legal specialists, technologists, and process consultants across Europe and North America – Join us!

The Role:

We’re looking for Legal Operations & AI Enablement Lead. This role plays a key part in enabling the Practice Operations function to deliver best-in-class Legal Operations. You will help translate strategy into action by operationalising Legal Operations initiatives through smart use of AI, data-driven insights, and disciplined project delivery, working closely with senior leadership.

You’ll take clear strategic direction and turn it into tangible results — leading Legal Operations projects end-to-end, delivering reporting and metrics aligned to client needs, embedding AI into day-to-day workflows, maintaining AI-ready documentation, and producing high-quality legal delivery insights that add real value for clients.

This is a hands-on practitioner role for someone who thrives on execution. Success in this role comes from delivery excellence, attention to detail, and a mindset of continuous improvement, with the opportunity to make a visible impact on how legal services are delivered.

• Own the day-to-day delivery of Legal Operations projects under agreed direction 
• Plan, manage, and deliver projects end-to-end, including milestones, risks, and dependencies 
• Support complex, multi-stream programmes by coordinating Legal Ops workstreams and tracking delivery 
• Act as a reliable delivery lead within wider legal or operational change initiatives 
• Ensure Legal Ops processes are implemented consistently across engagements 

• Ensure contracts, templates, playbooks, SOPs, and guidance are structured for AI ingestion 
• Maintain standards for AI adoption, and support delivery teams in AI enabling them to deliver services efficiently. 
• Design, develop and Implement workflows where AI is the first pass, supported by human validation 
• Become a power user for Factor Reporting and AI tools to: 

• Define, track, and maintain Legal Operations and legal delivery metrics 
• Capture performance data across matters, contracts, turnaround time, quality, and risk 
• Build and maintain reporting using PowerBI, Excel, SharePoint, and Microsoft tools
• Ensure data quality, consistency, and reliability 

• Build and improve workflows using tools including (but not limited to) PowerApps, Power Automate, SharePoint, and Microsoft 365.
• Support the Automation agenda, e.g. matter intake, reporting, playbook updates, and all other facets of legal delivery
• Reduce manual handling and operational friction across Legal Ops processes 

• You are adaptable, authentic, accountable, and values-driven. You’re a team player who exhibits personal leadership and leaves things better than you found them. We’re looking for someone who always gives their best and inspires others to do the same. This role requires excellent attention to detail and strong commercial awareness. It’s no small task!

• Law Degree and/or Legally Qualified 
• Legally eligible to work in the country this role is based
• Legal Operations and legal delivery experience 
• Proven experience running Legal Ops or legal transformation projects
• Strong project management and delivery discipline 
• Experience with legal delivery metrics, reporting, and analytics
• Hands-on experience with PowerApps, Power Automate, SharePoint, Excel, and PowerBI at a minimum.
• Strong understanding of contract lifecycle and legal delivery models 
• Practical experience working with AI-enabled tools 

• Experience supporting complex programmes or transformations 
• Experience structuring legal documentation for automation or AI 
• Legal qualification or deep legal domain experience 
• Experience in ALSP or scaled delivery environments 

Additional Information

As a member of an ISO Compliant center, the candidate will be required to follow the policies and procedures on Information Security Management System in place at the Center of Excellence and globally at Factor. As a member of the Factor team, the applicant will have access to various company and client assets and will be required to maintain the level of security as identified for each asset.

Factor is an Equal Opportunity Employer.

For more, visit: factor.law