Legal Intake Specialist (Remote, Night Shift)

Department: Operations

Employment Type: Full Time

Location: Philippines

Description

Key Responsibilities

• Make outbound calls to guide potential clients through legal intake. 
• Follow up after attorney responses to encourage client engagement. 
• Handle inbound inquiries and listen actively to client concerns. 
• Record accurate client and case information in our CRM. 
• Meet daily and weekly call and conversion goals. 
• Represent LegalMatch clearly, professionally, and empathetically. 
• Manage objections and rejections with professionalism. 
• Participate in coaching and apply feedback actively. 
• Collaborate with teammates to improve service delivery. 
• Report any blockers or availability issues promptly. 

Skills, Knowledge and Expertise

• Background in legal intake, customer service, or client success. 
• Excellent verbal communication and active listening skills. 
• Comfortable with CRM tools and remote tech (PC, headset, internet). 
• Can manage multiple tasks with minimal supervision. 
• Experience with AI call tools is a plus. 
• Law grads, paralegals, and career-shifters are welcome. 

• Be proactive and focused on results 
• Solve complex problems, even under pressure 
• Have a “can-do” attitude to resolve issues efficiently 
• Pursue continuous improvement in processes and systems 
• Work well with teams and communicate effectively