Learning / Change Specialist – SIAM Change Management

Job Description

NetImpact Strategies has an opportunity for a Learning / Change Specialist – SIAM Change Management to help service providers and end users adopt coordinated IT service processes, governance, and workflow changes as part of a multidisciplinary team supporting a federal customer. The mid-to-senior specialist collaborates with operational and technical partners to deliver dependable services and measurable user outcomes; this position is remote.

Responsibilities

• Develop change impact assessments and adoption plans for approved SIAM processes and ITSM workflows.
• Translate service governance, ownership, escalation, and workflow changes into practical role-based guidance.
• Create communications, briefings, job aids, and targeted training for service teams and stakeholders.
• Support readiness assessments, stakeholder engagement, change networks, and reinforcement activities.
• Coordinate with the SIAM lead and ServiceNow engineers to align materials with approved operating procedures.
• Collect feedback and measure adoption, process compliance, and recurring points of friction.
• Recommend targeted coaching or communication adjustments while preserving government change approval authority.

Qualifications

Required Qualifications

• Bachelor’s degree in organizational development, communications, business, information systems, or related field; equivalent relevant experience considered.
• 4+ years of organizational change management, process adoption, or IT service transformation experience.
• Experience facilitating stakeholder engagement, impact assessments, communications, and training.
• Working knowledge of ITIL/ITSM processes and cross-functional service delivery.

Preferred Qualifications

• Prosci or other recognized change management certification.
• Experience with ServiceNow, SIAM models, federal IT operations, and multi-provider environments.
• Experience developing change adoption measures and supporting enterprise transformations.

Location Requirement

Remote (United States). Travel as required for approved program activities; frequency to be confirmed. Travel is subject to project needs and authorization.

Federal access requirements: Ability to satisfy applicable customer background screening, identity credentialing, and system-access requirements.

#LI-Remote

About Us

At NetImpact Strategies, we post salary ranges in compliance with the specific labor laws and regulations of each county and state, ensuring transparency and fairness in our hiring practices. This approach reflects our commitment to adhering to legal requirements and promoting equitable pay standards across all regions where we operate. The posted salary range for this role is $100,000-135,000. The posted salary range is not an exact indication of the actual compensation offered and is instead a range of what NetImpact, in good faith, could compensate at the lowest and most high end of the salary market. In general, NetImpact may not pay the top of the salary range. Compensations are determined by several mitigating factors including skillset, experience, trainings, location, and other factors including benefits packages.Perks of working at NetImpact Strategies 

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team 

• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required 

• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays 

• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!) 

• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications! 

• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024! 

• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!  

ABOUT US 

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government. 

ACCESSIBILITY NOTE 

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.