Learning and Development Specialist

Overview

HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model. Our Mission– To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care. Our Shared Vision– Every patient deserves access to quality healthcare. Our Values– The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other. Why You Should Want to Work with Us- Health, Dental, Vision, Disability & Life Insurance, and much more- 401K Retirement Plan (with company match)- Tuition, Professional License and Certification Reimbursement- Paid Time Off, Holidays and Volunteer Time- Paid Orientation and Training- Established in 11 states- Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today! More details about the benefits we offer can be found at https://careers.harmonycares.com/benefits. 

Responsibilities

The Learning & Development Specialist is responsible for designing, delivering, and continuously improving training programs that support employee onboarding and ongoing development. This role partners with operational leaders to identify learning needs, determine appropriate training approaches, and ensure training effectiveness aligns with business objectives.

Essential Duties and Responsibilities

• Independently design, lead, and oversee onboarding and ongoing training programs for assigned functions or employee populations, ensuring alignment with organizational goals and performance needs
• Collaborate with operational leaders to assess training needs and exercise independent judgment in selecting and designing effective learning solutions and delivery strategies
• Own assigned training programs end-to-end, including content development, delivery approach, and ongoing updates
• Evaluate training effectiveness using learner feedback, performance metrics, and operational data, and proactively modifies programs to improve outcomes and support sustained performance improvement.
• Recommend improvements to training content, structure, and delivery to enhance employee performance and engagement
• Design, develop, and maintain comprehensive training materials, including curricula, lesson plans, guides, and supporting resources that reflect best practices and current workflows
• Partner cross functionally with operational, clinical, and technical stakeholders to ensure training programs remain aligned with evolving workflows, systems, and business priorities
• Provide guidance to employees and leaders on training-related topics and learning approaches
• Maintain knowledge of industry trends, learning technologies, and instructional best practices, and integrates relevant innovations into training program design and delivery
• Lead or contribute expertise to cross functional projects and initiatives focused on training, onboarding, system adoption, and broader operational improvement efforts

In this role you may work with. . .

• Operational and clinical leaders
• Team members

This is an overview of the duties, responsibilities and requirements for this position.  Employees will be required to perform other job-related assignments as requested.

Qualifications

Required Knowledge, Skills and Experience

• High school diploma or equivalent
• 3+ years of experience in training, learning and development, healthcare operations, or a related field
• Prior experience designing and delivering training programs in both in-person and virtual environments
• Ability to assess learning needs and determine appropriate training approaches
• Strong analytical and problem-solving skills with the ability to use data to drive decisions
• Strong communication and presentation skills
• Ability to work independently and exercise sound judgment in a fast-paced environment
• Proficiency with Microsoft Office and training or learning management systems
• Familiarity with EMR systems such as Athena or similar platforms preferred
• Ability to travel as required to support training delivery, stakeholder engagement, and successful implementation of training programs (based on role oversight and expectations)

Preferred Knowledge, Skills and Experience

• Bachelor’s degree in a related field
• Prior experience in healthcare or clinical operations
• Prior experience with instructional design and adult learning methodologies

Posted Max Pay Rate

Posted Min Pay Rate

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