Leader, Warehouse Systems Support

Leader, Warehouse Systems Support

Role Summary: 

The Leader, Warehouse Systems Support oversees the performance, efficiency, and continuous improvement of warehouse systems and processes across the organization. This role serves as a liaison between warehouse operations and IT, ensuring technology, automation, and processes are optimized to support productivity, accuracy, and scalability.

The leader will manage new system implementations, drive operational excellence, and provide strategic direction for warehouse performance and system utilization. This role will require strong cross-functional collaboration to maintain operational standards and support business objectives with a focus on efficiency, quality, and safety. It also includes responsibility for the design and development of business processes within TireHub’s warehouse management systems.

This position reports to the Director, Warehousing and Logistics.

The individual must exhibit the following core TireHub commitments:  

·       Approachable - If a company could smile, we would. Instead, we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships. 

·       Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique. 

·       Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end.  

·       Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done – and we do it fast. 

Role Specifics:

Warehouse System & Technology Management

• Oversees inventory control, receiving, storage, order fulfillment, and shipping processes across all of TireHub WMS implementations.
• Integrates YMS into Koerber WMS.
• Owns the configuration, optimization, and functional support of Warehouse Management Systems into and related technologies (e.g., YMS, TMS, automation systems).

·       Proficiency in writing, optimizing, and executing SQL queries using SSMS (SQL Server Management Studio).

• Partners with IT and external vendors to implement new system features, integrations, and upgrades.
• Troubleshoots and resolves system issues, minimizing downtime and operational disruption.
• Documents process changes within WMS and maintains comprehensive manuals and guidelines for staff training and reference.
• Reviews existing business workflows to ensure alignment between WMS processes and business and financial requirements.
• Serves as primary point of contact for device connectivity and technical support.
• Diagnosis and provide data feedback to provide solve long-term unexpected backend actions.

Leadership & People Management

• Manages and develops a team of process leads, analysts, and operations staff.
• Fosters a culture of accountability, collaboration, and continuous improvement.
• Sets performance goals and conducts regular reviews.

Data & Analytics

• Proficiency in writing, optimizing, and executing SQL queries using SSMS (SQL Server Management Studio).
• Analyzes warehouse performance data and trends to recommend process improvements.

Process Improvement & Operational Excellence

• Ensures compliance with quality, safety, and regulatory standards.
• Leads Lean, Six Sigma, and/or Kaizen initiatives to streamline workflows and reduce waste.
• Stays current on industry trends and best practices.

Training, Communication & Stakeholder Engagement

• Facilitates cross-functional meetings to ensure alignment on projects and gather stakeholder input.
• Develops and delivers training programs to ensure staff proficiency in warehouse systems and tools.

Administrative & Compliance

• Ensures individual personal adherence to TireHub policies, procedures, and guidelines.
• Participates and maintains ongoing training requirements through in-person, virtual or computer-based learning modules as assigned.
• Completes other tasks assigned by their supervisor or another member of Leadership, as requested.

Competencies:

·       Leadership: Exhibits courageous people leadership with ability to motivate and develop technical teams.

• Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on safety and continuous improvement​.
• Manages Ambiguity: Operating effectively, even when things are not certain, or the way forward is not clear​.
• Drives Results: Consistently achieving results, even under tough circumstances​.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Optimizes Work Processes: Knows the most effective and efficient processes to get things done. Focuses on continuous improvement ensuring safe work practices are followed.

Education & Experience:

·       Bachelor’s degree in Supply Chain, Industrial Engineering, Business Administration or related field preferred.

·       7+ years of experience in in warehouse or distribution operations.

·       2+ years of leadership experience overseeing WMS or similar systems.

·       Experience leading remote teams with a proven track record.

·       Experience with implementation of Koerber WMS, preferred.

·       Experience with KPI management.

• Experience with process improvement and an understanding of Lean methodologies.
• Experience working within a multi-site or distributed operations environment.

Required Knowledge, Skills, and Abilities:

• Strong leadership and team-building skills.

·       Demonstrated ability to influence, listen and communicate effectively to diverse groups.

• Ability to lead, motivate, and support teams within a time-sensitive, fast-paced environment.
• Strong planning and organizational skills, with the ability to manage multiple projects and adapt to changing priorities.

·       Ability to collaborate with business leaders and peers to anticipate needs, identify challenges, and implement creative operational and customer service solutions.

• Proven project management, process improvement or operational excellence capabilities.
• Excellent communication, problem-solving, and decision-making skills.
• Highly analytical with strong attention to detail.

·       A valid REAL I.D. or valid REAL I.D. Driver’s license.

Preferred Knowledge, Skills, and Abilities:

• Proven ability to write complex SQL queries using SQL Server Management Studio (SSMS).
• YMS systems process (Yardview).
• Project Management (PMP) certification.

Working Conditions:

• This is a fast-paced and dynamic operating environment.
• Must be able to work flexible hours during routinely critical times to support the department.

·       This role may be based remotely or at headquarters office in Dunwoody, GA depending on business needs.

• Must be able to travel up to 50%.

TireHub will consider the employment of all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. TireHub maintains a drug-free workplace in accordance with state and federal law.