Lead Software Engineer - Product Engineering

Mission

At Neko Health, our mission is to deliver proactive healthcare for all—empowering members to take control of their health through cutting-edge technology and compassionate care.

Role Purpose

As a Lead Software Engineer in Product Engineering, you will be responsible for designing and building high-polish, fail-safe user experiences across our member-facing applications and clinical workflows. This role blends deep system design, product thinking, and AI-native engineering excellence.

You will lead by example in an environment where engineers invest in understanding the "why" before deciding the "how," own outcomes end-to-end, and look for the architectural change or automation that makes things 10x better rather than incrementally improved. You will work across Product, Data Science, and Hardware teams in a vertically integrated organisation where your decisions directly influence member trust, clinic reliability, and Neko's ability to scale.

What You Will Deliver in the First 6 to 12 Months

• Become a fully ramped core contributor within your first 3 months, owning meaningful parts of the Member Experience or Medical Excellence product domains.

• Architect and deliver end-to-end features that significantly enhance customer journeys, ensuring experiences are seamless, resilient, and clinically safe. There is nothing too hard to solve for our members.

• Introduce and champion AI-first workflows, using tools such as Claude Code to handle the 80% so your focus stays on the system design and outcomes that truly matter.

• Drive clarity in ambiguous problem spaces. Surface problems early, ask the right questions about context and intent, and provide direct and honest feedback even when there is no perfect answer.

• Lead critical reliability and quality initiatives, ensuring member-facing systems are robust, scalable, and able to support Neko's rapid growth.

• Influence and mentor other engineers, raising the bar for technical excellence, problem-solving depth, and customer centricity.

• Collaborate with cross-functional partners across Product, Data Science, and Hardware to align system design with real-world clinical and operational needs.

Minimum Qualifications

• Demonstrated experience building and operating large-scale products with real customer usage.

• Proven strength in full-stack engineering with a strong product sense and ownership mindset. You solve the problem regardless of the tool.

• Daily use of AI coding tools, with a deeply curious mindset and the ability to articulate when and how AI accelerates development.

• Evidence of deep problem-solving ability, thinking beyond assigned tasks to deliver impactful, member-first outcomes.

• Experience designing or contributing to complex systems in production environments.

• Ability to work effectively with non-engineering teams and translate technical decisions into business impact.

Preferred Experience

• Experience working in consumer AI products, not necessarily as an ML Engineer.

• Prior exposure to vertically integrated hardware and software ecosystems.

• Strong cross-functional collaboration with Product, Data Science, and Hardware teams.

• Background in building polished, high-reliability user journeys in customer-facing applications.

Hiring Process

Candidates progress from application and structured screening through thoughtfully designed interviews culminating in a formal offer and final pre-employment checks before joining the team.

Equal Opportunity & Inclusion Statement

Neko Health is committed to inclusive hiring and member-first care. We welcome candidates from all backgrounds and encourage you to request reasonable adjustments to support your application.