Lead Quality Assurance Analyst (Bilingual English-French)

Location – Canada / Remote

Sapiens is seeking a dynamic and experienced Lead Quality Assurance Analyst (Bilingual English-French) to oversee the quality assurance efforts for a complex, integrated platform comprising multiple modules. This role requires hands-on leadership, strategic planning, and technical expertise in both manual and automation testing. The Lead Quality Assurance Analyst will manage a hybrid QA team, drive platform-wide quality initiatives, and collaborate with cross-functional stakeholders to ensure seamless integration and high-quality delivery.

Responsibilities

Test Strategy & Planning

• Define and implement comprehensive test strategies for manual and automation testing across modules.
• Translate business and technical requirements into test artifacts including test cases, automation scripts, and test plans.
• Plan and estimate QA efforts during sprint planning and release cycles.
• Ensure alignment with QA best practices, design patterns, and organizational standards.

Test Execution & Platform Oversight

• Oversee execution of manual and automated test cases across functional, regression, integration, and UAT phases.
• Validate end-to-end workflows across integrated modules and shared services.
• Coordinate system-level testing across environments (staging, pre-prod, production).
• Monitor automation coverage and maintain regression suite health.

Defect & Risk Management

• Identify, document, and track defects; collaborate with development and BA teams for resolution.
• Evaluate defect impact across modules and prioritize based on business and technical risk.
• Proactively identify platform-level quality risks and implement mitigation strategies.

Metrics & Compliance

• Create and distribute QA reports covering test progress, defect metrics, risk mitigation plans, and platform KPIs.
• Review and act on quality indicators such as defect leakage, test case effectiveness, and release confidence.
• Ensure compliance with QA standards, audit requirements, and regulatory guidelines.

Team Leadership & Development

• Lead and mentor a team of manual and automation QA engineers.
• Support onboarding, training, and continuous learning for team members.
• Conduct performance reviews and foster a culture of accountability and excellence.

Collaboration & Communication

• Act as the primary QA contact for product, development, and delivery teams.
• Collaborate with SMEs, architects, and module owners to ensure quality deliverables.
• Facilitate cross-team defect triage and platform-level release readiness meetings.
• Promote a culture of quality and continuous improvement across teams.

Requirements

Technical Skills

• Experience in life insurance domain (individual life and annuities) – Must
• Strong understanding of QA methodologies, SDLC, and Agile/Scrum practices.
• Experience with automation frameworks (e.g., Selenium frameworks).
• Knowledge of REST/SOAP API testing and interface validation.
• Ability to write SQL queries.
• Familiarity with test management tools (e.g., Jira, Zephyr, QC).

Leadership & Communication

• Proven experience managing hybrid QA teams and platform-level testing.
• Excellent analytical, problem-solving, and communication skills.
• Experience in client-facing roles (e.g., pre-sales, UAT coordination).
• Ability to work independently and lead by example.

Qualifications

• Bilingual English French - Must
• Bachelor’s degree in Computer Science or related field (preferred).
• ISTQB or equivalent certification - Advantage
• 10+ years of QA experience, with at least 3 years in a lead role.

Added Advantage

• Experience in cloud platforms (AWS, Azure).
• Exposure to performance, accessibility, and cross-browser testing.
• Experience in tool evaluation and selection for manual and automation testing.
• Willingness to work in a fast-paced, high-ownership environment.

Sapiens is an equal-opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.