Lead Product Designer

If you are looking to join an agile, dynamic, and motivated team in the healthcare technology industry, Aetonix is a rising leader in “Connecting clinicians and patients through pathways of care”. Our mobile platform, aTouchAway, enables healthcare providers to reduce costs and to improve the quality of care by managing, educating, and connecting patients, care teams, and caregivers through customizable healthcare protocols, remote patient monitoring, and telehealth. Today, our platform is used by tens of thousands of patients in hundreds of hospitals, but this is just the start.

Beginning as a start-up 10 years ago, Aetonix recently joined the Trudell Medical Group which will enable us to maximize the opportunity to change the face of Healthcare. Professional health care providers are able to improve patient care through the aTouchAway mobile platform for remote complex care management.

This is a Full Time Remote opportunity based in Canada or the United States

ABOUT AETONIX

Aetonix is a digital health company building a chronic care management platform for US health systems, clinics, and ACOs.  Our product has two faces:

• a mobile app that helps Medicare patients (65+) complete simple, guided check‑ins, and
• a desktop app that helps care teams know which patients need them most — and act.

We are backed by Trudell Medical International (TMI), a Canadian-headquartered medical device company.  We operate with patient capital and startup urgency.  Our users are care coordinators, CCM nurses, and Medicare patients (65+) managing multiple chronic conditions.  Design decisions here have direct consequences for real patient outcomes.

THE OPPORTUNITY

You'll join our Product Designer as a senior collaborator — expanding our design capacity across the patient mobile app and care‑team desktop app, building our research infrastructure, and setting the craft standard for the team.

This is not a people manager role. No direct reports. You'll lead by influence: setting the bar, running continuous discovery, and helping the team grow. You report to the VP of Product.

HATS YOU WEAR

Craft Leader

Your work is the standard. You set the bar and help the team reach it.

• Deliver high-quality, well-reasoned design from problem framing through shipped product.
• Give structured critique that builds design taste and judgment in others.
• Co‑steward and evolve our shared design system across web and mobile surfaces.

Researcher

You run lean research, synthesize what you learn, and build the infrastructure others use.

• Lead qualitative and quantitative research with care teams and Medicare patients.
• Establish repeatable research practices the broader product trio can build on.
• Translate complex clinical workflows into clear, intuitive software interactions.

Discovery Partner

You have a seat in the product trio — shaping what gets built, not just how it looks.

• Participate in product decisions as a full voice, grounded in user insight.
• Push back when the problem definition needs more work before solutions are explored.
• Frame recommendations in the language of outcomes and impact.

Communicator

You tell a crisp story that connects the design to the people it serves.

• Confidently present design work to executives, cross‑functional colleagues, and innovation partners.
• Facilitate sessions using story maps, Opportunity Solution Trees, and assumption maps so product, design, and engineering align on risks and priorities.
• Bring patient voices into trade‑off discussions so clinical and patient perspectives shape final decisions.

MUST HAVE

• Typically 7–10+ years of experience in product design, with a portfolio showing end‑to‑end ownership from research through shipped product.
• Hands‑on with AI/ML‑powered product design — you have shipped AI or ML features in production and can explain what “good” looks like.
• Background in healthcare, clinical, or regulated software — you understand what HIPAA and clinical workflows mean for design decisions.
• Experience scaling a design system (web + mobile) in partnership with other designers and engineers.
• Strong research skills: able to run a usability study, synthesize findings quickly, and teach others the process.
• Solid accessibility practice baked into your work (keyboard and screen‑reader flows, clear focus states, robust interaction patterns).
• Active use of AI design and research tooling (e.g., Claude, Figma Make or equivalents) to accelerate prototyping, synthesis, and research — and teach others to do the same.
• Familiarity with product analytics tools (e.g., Amplitude) to uncover usage patterns and inform design decisions.
• Experience mentoring and elevating other designers without a management mandate.
• Ability to craft compelling design stories that win buy‑in from engineers, clinicians, and executive stakeholders.

NICE TO HAVE

• Behavioral science experience; designing for habit formation, engagement, or behavior change.
• Familiarity with CCM, RPM, or chronic disease management platforms.
• AI/ML product design experience in a healthcare or clinical context — conversational interfaces, clinical decision support, or data-heavy dashboards.
• WCAG 2.1 AA accessibility expertise in a regulated health context.

WHO YOU ARE

• A builder.  A builder — most energized when you are crafting something new, not polishing something established.
• Mission-driven. You care about patients and want your design work to have measurable impact on how chronic disease is managed.
• Humble enough to listen deeply to a care coordinator, confident enough to challenge a product decision, and persuasive enough to translate both for executive leaders.

WORKING CONDITIONS

• Fully remote: open to candidates in Canada or the United States. EST/CST overlap preferred for core collaboration hours.
• Occasional in-person team meetings in London, Ontario and Toronto, Canada areas (travel required 2-4 times per year).
  
  

What we offer:

*An agile, dynamic and motivated team working together in a fast-growing company that is changing the future of virtual care

*The ability to make a real difference in people’s lives

*Health insurance including medical, dental, vision and life