Lead Platform Engineer

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GENERAL FUNCTION:

This role is centered on facilitating collaboration across the Cloud Engineering squad and its internal customer teams, ensuring a shared understanding of goals, priorities, dependencies, and delivery outcomes. The Lead Platform Engineer acts as a key connector between stakeholders, engineering, and operations.

The ideal candidate excels at translating complex cloud capabilities into a well-structured, outcome-driven backlog, actively helping remove delivery impediments through facilitation and coordination. They leverage data-informed insights and visual storytelling to align the squad around direction and priorities, and to communicate progress to customers and stakeholders. Success in this role requires ensuring platform outcomes consistently align with enterprise standards and regulatory expectations, while enabling the squad to deliver value efficiently, transparently, and predictably.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Facilitate collaboration across internal customers, platform engineering, security, and operations to identify pain points, align priorities, and define platform enhancements.
• Actively support the squad in identifying, escalating, and helping remove delivery blockers, coordinating with dependent teams as needed.
• Elicit, analyze, and document requirements for cloud hosting capabilities, platform services, and operational enablement.
• Draft clear, outcome-driven user stories, epics, and features with well-defined acceptance criteria.
• Own and facilitate backlog management activities, including refinement sessions, prioritization, dependency tracking, iteration readiness, and iteration reviews.
• Partner with engineering and operations to produce technical and functional documentation that translates platform capabilities into clear guidance for internal customers, supporting adoption, onboarding, and self-service.
• Support user acceptance testing (UAT) by clarifying requirements, validating outcomes against acceptance criteria, coordinating feedback, and supporting release readiness.
• Leverage available delivery and platform data to analyze progress, risks, and trends, and use visual storytelling to align the squad around direction and priorities.
• Continuously refine and communicate the product roadmap based on customer feedback, delivery capacity, architectural direction, and progress toward delivery commitments.
• Create and maintain product artifacts that describe platform offerings, service boundaries, responsibilities, and dependencies.
• Track work across delivery phases, including discovery, design, build, and deployment, ensuring transparency and traceability.
• Act as governance process lead for the squad, ensuring alignment with enterprise standards, delivery controls, and decision-making forums.
• Ensure compliance with cloud security, risk, and regulatory requirements, particularly in regulated environments.
• Support audit, risk review, and architecture review processes by providing backlog traceability, delivery artifacts, and supporting documentation.
• Facilitate decision-making across stakeholders while managing scope, risk, and expectation alignment.
• Promote consistent delivery practices, data-driven transparency, and continuous improvement, supporting the squad’s evolution toward stronger product ownership maturity.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Five (5) or more years of experience in a Technical Product Analyst, Business Analyst, or similar role supporting cloud platforms, infrastructure, or technology-enabled products.
• Proven experience supporting Product Owner or Product Owner proxy responsibilities in cloud platform or infrastructure domains.
• Understanding of cloud services and hosting models, including compute, networking, storage, identity, and security.
• Hands-on experience with Agile delivery frameworks such as SAFe, Kanban, or Scrum.
• Strong ability to write high-quality user stories, epics, and features with actionable acceptance criteria.
• Experience managing backlogs using tools such as Jira, Digital.ai, or similar platforms.
• Strong analytical and systems-thinking skills across complex technology ecosystems.
• Excellent written and verbal communication skills, with the ability to engage both technical and non-technical stakeholders.
• Familiarity with cloud security, risk, and compliance concepts

PREFERRED KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Experience working in regulated or enterprise environments with formal change management processes (ServiceNow or equivalent ITSM tools).
• Understanding of cloud governance models, including landing zones, account structures, and cost management practices.
• Experience supporting cloud migration or platform modernization initiatives.
• Exposure to AI-assisted technical documentation, product development, or analytics capabilities.

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.