Lead Consultant

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact:

The position will be part of a Managed Services team providing Application Management and Maintenance for OpenText customers spread across the globe. Wide breadth of skills enabling one to solve complex problems in the areas of Application Availability, Performance and Capacity both in terms of incidents and problems. Experience in Production Operations (or Support) plus Software Maintenance (bug fixing, code maintenance) are a must.

What the role offers:

• Troubleshoot and find resolutions/workarounds to incidents
• Design, develop and test fixes for problems arising on top of customizations to OT products
• Research and fix problems in configuration mainly at Application Level, also demonstrating adequate knowledge of OS and Network as applications work in that context. Problems can be related to availability, performance, or capacity.
• Work on performance tuning
• Performing deployments and applying product patches. Perform Upgrades, Migrations.
• Install, configure, maintain and monitor one or more OpenText (OT) products/solutions in the Cloud, Customer premises, or 3rd party IaaS.
• Work in shifts: Morning, Regular, Afternoon and Night on rotation basis.

What you need to succeed:

• 8 - 12 years of experience supporting OpenText Captiva(Intelligent Capture)  including development and maintenance of customizations. Exposure to remote administration services, or cloud operations environment. 
• Resource who has clear understanding of
• Captiva architecture
• Captiva Customizations
• Captiva Administration
• Captiva Capture Flow Development
• Captiva various Modules
• Should have deeper technical knowledge on Captiva development process [eg: Captiva Capture flow]
• Operating Systems: Linux and/or Windows.
• Strong troubleshooting skills – Maintenance and support
• Knowledge of code fixes and packaging releases
• Good understanding on Customizations
• Directory Services: Open-LDAP, Active Directory
• Knowledge of patching and upgrade
• Proficient in techniques for performance tuning and tuning RDBMS query performance
• Database: MSSQL, Oracle (DML and routine maintenance tasks)
• Excellent communication / presentation / verbal and written communication skills.

DESIRED / PREFERRED SKILLS:

• Prior experience working in an ISO27001 certified work environment
• ITIL Foundation certification

One last thing:

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.