LATAM | Delivery/Programme Manager (B2B Contractor)

About the role

As a Programme Manager at Infinite Lambda, you'll hold accountability for the successful delivery of multi-workstream programmes for our most important clients. You will own the entire programme lifecycle — from commercial handover through to closure — coordinating multiple projects, teams, and delivery streams into a single coherent outcome. You will be a trusted advisor to senior client stakeholders, including C-level executives, and the person our clients and our own leadership turn to when a programme hits a serious issue and needs a steady, credible hand to resolve it.

You are a critical partner in our client relationships, working closely with Account Managers to protect and grow long-term accounts, and with Executive Sponsors to keep governance sharp and escalations resolved quickly. Beyond delivery, you're expected to translate ambiguous, high-level business strategy into structured requirements and a deliverable roadmap — bringing the same rigour to business analysis as you do to programme governance.

Responsibilities

• Own end-to-end delivery of multi-workstream programmes spanning multiple projects, vendors, and delivery teams, using Agile, Waterfall, or hybrid approaches tailored to each client and phase.

• Hold ultimate accountability for programme scope and benefits realisation across the full programme lifecycle.

• Act as the escalation point for serious programme issues: recover programmes that are off-track, re-baseline commercials and timelines where needed, and manage the client conversations that come with it.

• Design and enforce programme-level governance models, RAID processes, and reporting standards, ensuring predictable, high-quality execution is visible at every level from delivery team to executive sponsor.

• Facilitate steering committees, delivering clear, credible updates and recommendations to C-level stakeholders on both the client and Infinite Lambda side.

• Build and hold relationships with senior client stakeholders and executive sponsors, acting as a trusted voice in high-stakes conversations, difficult trade-offs, and commercial negotiations.

• Lead business analysis at a programme level: gather and structure high-level business requirements and strategic objectives, and translate them into a coherent programme roadmap, benefits case, and workstream breakdown.

• Identify and manage cross-workstream dependencies, escalating and closing them out before they threaten delivery.

• Constructively challenge technical and commercial assumptions across workstreams, guiding recovery plans and trade-off decisions between engineering quality, cost, and delivery speed at a programme level.

• Own commercial governance for the programme, including Change Control, Change Orders, and milestone sign-off, working closely with Account Managers and Executive Sponsors to protect margin and client trust.

• Represent Infinite Lambda credibly in the most demanding client conversations — the ones where relationships, not just delivery plans, are on the line.

Requirements

Experience:

• 7+ years of experience leading complex, multi-workstream programmes, with a strong focus on data warehouse migration and/or AI.

• Consulting background, ideally within data or technology consultancies.

• Track record of taking accountability for troubled or at-risk programmes and successfully recovering them — commercially and operationally.

• Demonstrated business analysis experience at a strategic level — translating executive-level business objectives into structured requirements, benefits cases, and roadmaps.

• Extensive experience with agile methodologies at programme scale, including managing dependencies and governance across multiple concurrent workstreams.

• Strong conceptual understanding of software engineering and data delivery principles, sufficient to challenge, guide, and support technical leadership across several workstreams at once.

• Significant experience in business change as well as IT delivery, at an enterprise or large-account level.

• Gravitas, credibility, and maturity to engage, influence, and hold difficult conversations with C-level stakeholders on both client and internal sides.

• Commercial experience: negotiating Change Orders, managing fixed-cost and T&M commercial models, and protecting margin under pressure.

• Travel requirements for this role are mandated by the need of the client and depending on the client some travel is required.

Skills:

• Proficiency in a variety of programme and project management tools (e.g., Jira, Asana, Trello).

• Strong business analysis toolkit at programme scale: requirements gathering, benefits mapping, process mapping, and senior stakeholder workshops.

• Exceptional problem-solving, conflict resolution, and change management skills, particularly under pressure or in adversarial situations.

• Ability to structure a complex, ambiguous programme into a clear workstream breakdown, dependency map, and governance model.

• Experience managing multiple concurrent programmes or a large single programme with several parallel workstreams.

• Familiarity with a range of delivery methodologies and the judgement to select and adapt the right one per workstream.

Mindset:

• Comfortable holding ultimate accountability, including for issues you didn't personally cause.

• Calm and decisive under pressure — the person the room looks to when a programme is at risk.

• Demonstrated ability to orchestrate the big picture across multiple workstreams while still tracking the details that matter.

• A collaborative and positive approach to people, balanced with the willingness to have difficult conversations early.

• Willingness to take new directions and adapt to changing priorities at short notice.

Nice to have Skills

• Working knowledge of SQL and data warehousing concepts.

• Familiarity with data visualisation tools (e.g. Omni, Sigma, Tableau, PowerBI).

• Formal programme management certification (e.g. MSP, PMI-PgMP) or equivalent hands-on experience.

• Proven experience leading data warehousing and analytics programmes, preferably migrations, at enterprise scale.

Soft skills

• Servant leadership mindset with the ability to manage, motivate, inspire and support Project Managers and delivery teams.

• Outstanding communication skills, calibrated for C-level and executive audiences.

• A considerate, curious, positive, naturally collaborative and supportive approach to people, without shying away from hard conversations.

• Proactivity regarding risk, issues and planning, especially the risks that haven't surfaced yet.

• Ability to present complex technical and commercial concepts clearly to non-technical, senior audiences.

• Natural problem-solving attitude, strong facilitation skills, and sound judgement under ambiguity.

• Proficiency in English.

Interview Process

1. Introductory call with TABP: 45 minutes

2. Take-home technical assignment + Technical interview with Head of Program Management: 60 minutes

3. Cultural chat with CSO, General Manager and Account Manager: 45 minutes

Why join Infinite Lambda

• We support your growth with dedicated learning time, access to top-notch resources and a knowledge-sharing culture;

• You work autonomously here in a wholesome environment and get as much paid holiday as you need;

• The projects are diverse and give you plenty of opportunity to experiment with new tech;

• The benefits are plenty, with private health insurance, work-from-home budget, a company MacBook and more on the list.

▶ ▶ Submit your CV in English in PDF.

▶ ▶ Mind that as we are an international team, internal communication is in English.

▶ ▶ In the US, as a final step in the hiring process, applicants are required to undergo a criminal background check with an accredited third-party screening company. Employment offers depend on the successful completion of this background check and the verification of all relevant information. We will request your explicit written consent before any screening begins.

We are committed to fair hiring practices and will consider all qualified applicants in accordance with applicable federal, state, and local laws governing criminal background inquiries.

Infinite Lambda is an equal opportunity employer. Our inclusive culture celebrates diversity and treats everyone with dignity and respect. Accordingly, our selection process will never discriminate against applicants on the grounds of any characteristics, such as disability, age, gender, sexual orientation, family status, race, faith or other.