Provide L2/L3 support for Oracle Micros Simphony POS systems, handling everything from hardware triage to complex API integration diagnostics. Coordinate with third-party vendors and support new store openings across US and UK/EU regions.
Position: L2/L3 Restaurant POS Support Engineer – Oracle Micros Simphony
Location: Chennai (Onsite/Hybrid/Remote)
Shift Timing: 2.00PM to 11.00PM IST (UK Shift)
Engagement Type: Full Time
About the Role: We are looking for a L2/L3 POS Support Engineer to support Oracle Micros Simphony across a multi-location, internationally expanding restaurant operation. This is a blended role — you will handle frontline incident triage and hardware/network troubleshooting (L2), while also owning root-cause analysis, API/integration diagnostics, and vendor coordination for payment and tax systems (L3). You will work closely with engineering leadership, external vendors (eThor, Clover, Adyen, Vertex), and non-technical restaurant operations stakeholders across US and UK/EU time zones.
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