L2 Cloud Operations Engineer (Azure & AWS)

Position summary:

We are looking for a skilled L2 Cloud Administrator to support day-to-day operations of Azure and AWS infrastructure. The role is responsible for incident resolution, cloud resource administration, monitoring, performance troubleshooting, patching, backup validation, security remediation and infrastructure lifecycle management. The administrator will work closely with L1 operations, L3 Cloud team and cross-functional teams to ensure cloud availability, security, operational efficiency and SLA compliance.

Key Responsibilities:

Azure Cloud Operations

• Provide L2 support for Azure infrastructure incidents, alerts and service requests.
• Administer and troubleshoot Azure Virtual Machines, disks, storage accounts and related resources.
• Monitor Azure resource health, availability, performance and utilization using Azure Monitor and Log Analytics.
• Troubleshoot VM startup, connectivity, CPU, memory, disk and operating system issues.
• Support Azure networking, including Virtual Networks, subnets, Network Security Groups (NSGs) and connectivity troubleshooting.
• Manage approved VM provisioning, resizing, patching, backup validation and lifecycle activities.
• Support Azure Backup, Recovery Services Vault and disaster recovery operations.
• Assist with access management using Azure RBAC and support security and compliance remediation.

AWS Cloud Operations

• Provide L2 operational support for AWS infrastructure incidents and service requests.
• Administer and troubleshoot EC2 instances, EBS volumes, snapshots and related resources.
• Monitor infrastructure health, utilization and alerts using Amazon CloudWatch.
• Troubleshoot instance availability, connectivity, performance and operating system issues.
• Support VPC, subnets, security groups, route tables and network connectivity troubleshooting.
• Perform approved instance provisioning, resizing, patching, backup validation and lifecycle activities.
• Support AWS Backup, snapshots and disaster recovery procedures.
• Assist with IAM access reviews, security remediation and compliance activities within authorized scope.

Operations & Service Management

• Resolve cloud infrastructure incidents and service requests within defined SLAs.
• Execute approved changes and operational tasks following established procedures.
• Support cloud patching, vulnerability remediation, backup verification and recovery activities.
• Investigate monitoring alerts and escalate complex platform, networking, identity and architecture issues to L3 Cloud SMEs.
• Follow ITIL Incident, Problem, Change and Request Management processes.
• Maintain runbooks, operational documentation, incident records and shift handovers.
• Coordinate with Security, Network, Windows/Linux, Storage/Backup and Application teams.
• Monitor resource utilization and identify capacity, performance and cost optimization opportunities.
• Ensure effective APAC–EMEA–NLAM follow-the-sun handovers.

Required Skills:

• 3-6 years hands-on experience in Azure and/or AWS cloud infrastructure operations.
• Knowledge of Azure VMs, disks, storage accounts, Azure Monitor and Log Analytics.
• Knowledge of AWS EC2, EBS, snapshots and CloudWatch.
• Understanding of cloud networking, including Azure VNets, NSGs, AWS VPCs, subnets, security groups and routing.
• Experience with cloud VM provisioning, monitoring, troubleshooting, patching and lifecycle management.
• Working knowledge of Azure RBAC and/or AWS IAM, security controls and access management.
• Understanding of cloud backup, recovery, disaster recovery and vulnerability remediation.
• Experience with ITSM tools such as ServiceNow and ITIL-based Incident, Problem and Change Management.
• Basic scripting knowledge using PowerShell, Python, Azure CLI or AWS CLI.
• Experience in SLA-driven enterprise production operations and a 24x7 support environment.

Preferred Skills:

• Microsoft Azure Administrator Associate (AZ-104) certification.
• AWS Certified CloudOps Engineer – Associate or equivalent AWS certification.
• Experience with Infrastructure as Code tools such as Terraform or Bicep.
• Exposure to Azure Automation, Azure Update Manager or AWS Systems Manager.
• Knowledge of cloud cost management, tagging, capacity optimization and compliance monitoring.
• Experience with enterprise monitoring, backup and disaster recovery tools.
• Familiarity with hybrid cloud and on-premises infrastructure integration.

Location / Support Model

Global 24x7x365 support across APAC, EMEA and NLAM, working in a rotational shift-based, follow-the-sun operating model.