Key Account Manager, Philippines

Job Title - Key Account Manager – Philippines

Location - Philippines

Contract Type - Permanent, Full-Time

Reports To - Sales Director, South East Asia

Direct Reports - None

Purpose of the Role

The Key Account Manager is responsible for developing and managing relationships with key customers in the swine and poultry sectors. The role focuses on promoting and selling ECO products, growing market share, delivering excellent customer service, and achieving agreed sales targets.

Key Responsibilities

• Achieve or exceed sales targets within the assigned territory.
• Develop and implement account plans for key customers.
• Identify and work with suitable local distributors to maximise the use of product licences within the territory.
• Negotiate and support distributor agreements where required.
• Maintain regular communication with the Sales Director through call plans, activity reports, and other agreed updates.
• Work closely with Technical Services Managers to support customer needs and business growth.
• Manage customer debt and support collection activities.
• Prepare sales forecasts to support budgeting and stock planning.
• Manage the territory promotional budget.
• Maintain accurate documentation of roles, responsibilities, and business activities.
• Support knowledge sharing and mentoring activities as required.
• Spend significant time in the field visiting customers and distributors.

Key Relationships - Internal

• Sales Director, South East Asia
• Technical Team
• Commercial Team
• Marketing Team
  
  

External

• Customers
• Distributors
• Industry decision makers
• External advisers

Person Specification

Experience

Essential

• Knowledge of the pig and poultry industry.
• Experience in a role requiring extensive travel.
• Proven experience in key account management.
• Demonstrated success in delivering customer solutions and achieving sales targets.

Desirable

• Knowledge of the livestock vaccine market, particularly within the monogastric sector.

Qualifications and Technical Skills

Essential

• Bachelor's degree in Animal Science, Veterinary Medicine, or a related field.
• Good English language skills.
• Proficiency in Microsoft Office applications.

Desirable

• Mandarin language skills.

Behavioural Competencies

The successful candidate will demonstrate:

• Strong listening, influencing, and negotiation skills.
• The ability to build trusted relationships with customers and colleagues.
• A collaborative and respectful approach to working with others.
• Excellent problem-solving and organisational skills.
• Strong attention to detail.
• The ability to work independently and as part of a team.
• High levels of motivation and personal drive.
• A results-focused mindset.
• A commitment to continuous learning and development.
• Flexibility to travel extensively within the territory.

ECO Values

We are looking for candidates whose behaviours align with ECO’s values:

Collaboration
The whole is greater than the sum of its parts. We invest in relationships and build trust.

Commitment
We set high professional standards and deliver on our promises and goals.

Curiosity
We seek clarity and understanding in everything we do. We continuously learn, improve, innovate, and develop.

This job description outlines the main duties and responsibilities of the role. It is not intended to be an exhaustive list of all tasks. Responsibilities may change over time to meet the needs of the business.