Junior Salesforce Administrator

The Role

Cardiff is looking for a Junior Salesforce Administrator to support the day-to-day administration of our Salesforce environment. You’ll work closely with our senior Salesforce Administrator, Salesforce Developers, and business stakeholders to keep the system secure, accurate, and easy to use.

This role suits someone with hands-on admin experience who wants to grow in a complex, established org. You’ll handle user support tickets, permissions, data quality, reporting, and simple automation. You’ll also learn how changes in one part of Salesforce affect processes elsewhere.

What You’ll Do

• Respond to and resolve Salesforce support tickets from Sales, Operations, Underwriting, Marketing, and other teams.
• Manage users, including onboarding, offboarding, password resets, and license assignments.
• Maintain permission sets, profiles, roles, and field-level security under the direction of the senior admin.
• Support Salesforce security by running access reviews, monitoring user activity, and following security best practices.
• Do data cleanup, including duplicate management, imports, exports, and mass updates with Data Loader or similar tools.
• Build and maintain reports and dashboards for business teams.
• Build and update simple Flows, such as basic record-triggered and screen Flows, with review from senior team members.
• Configure fields, picklist values, page layouts, list views, and validation rules.
• Test changes in sandbox and help with UAT and regression testing.
• Document processes, configuration changes, and common fixes.
• Help users with training, questions, and getting the most out of Salesforce.
• Escalate complex issues, such as automation conflicts or integration errors, to the senior admin or development team with clear notes on what you found.

Required Qualifications

• Salesforce Certified Administrator certification
• 1–3 years of hands-on Salesforce Administrator experience
• Experience managing users, profiles, permission sets, and roles
• Experience building reports and dashboards
• Familiarity with Salesforce Flow and basic automation concepts
• Experience with Data Loader or similar data-management tools
• Strong attention to detail and a careful approach to data and security
• Clear communication with both technical and non-technical users
• A willingness to learn and take feedback
• Comfortable using AI-assisted tools for research, troubleshooting, and documentation

Preferred Qualifications

• Salesforce Certified Platform App Builder or other Salesforce certifications
• Basic knowledge of SOQL
• Exposure to sandbox testing and change sets or other deployment tools
• Familiarity with Lead and Opportunity processes
• Experience in financial services, lending, or fintech

What Success Looks Like

You’ll be successful in this role if you resolve support requests quickly and accurately, keep user access and data clean, and build reliable reports and simple automation. We want someone who asks good questions, documents their work, knows when to escalate, and keeps growing their Salesforce skills.

First 30 Days

• Learn Cardiff’s Salesforce org, main business processes, and support ticket workflow.
• Shadow the senior admin on user management, permissions, and common support requests.
• Start resolving routine tickets on your own.

First 60 Days

• Own day-to-day user management and permission requests.
• Complete at least one data cleanup project, such as finding and merging duplicates.
• Build or improve reports and dashboards for at least one business team.

First 90 Days

• Handle most Tier 1 Salesforce support on your own.
• Build and deploy simple Flows with senior review.
• Help keep admin documentation and team processes up to date.

Compensation and Benefits

• Salary $65,000+
• Medical, dental, and vision coverage
• 401(k) plan
• Flexible PTO and observed holidays
• Remote-first, with support for your home-office setup
• Direct access to leadership and to the problems that matter