Job description |
A Junior Developer with a strong focus on technical support – triaging, diagnosing, and resolving issues across our platform while growing their engineering skills. This is a engineering-first role, acting as a critical bridge between customers, the commercial team, and product engineering. Salary up to £30,000. You must be based in the UK, we cannot sponsor Visas. |
Responsibilities |
Bug Triage & Issue Resolution
| - Support the end-to-end triage process for incoming bugs and technical issues, helping to prioritise by severity and customer impact.
- Investigate, reproduce, and document issues clearly, escalating to product engineering with detailed context where required.
- Contribute to fast, high-quality resolutions to maintain product stability and customer confidence, with support from senior engineers.
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Customer-Facing Technical Support
| - Act as a technical point of contact for customer issues, helping to diagnose problems related to API integrations, webhooks, and data workflows alongside senior colleagues.
- Communicate clearly with non-technical and technical stakeholders, translating complex issues into understandable updates and next steps.
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API & Webhooks Support
| - Support customers and internal teams with API and webhook integrations, helping troubleshoot connectivity issues and failures across client systems.
- Assist with diagnosing integration problems between our platform and clients' custom front-ends, internal tooling, and data exports.
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Internal Tooling & Automation
| - Contribute to internal tooling that automates repetitive support and operational tasks, improving team efficiency and reducing manual effort.
- Support database investigation and minor remediation tasks to assist client success and engineering teams.
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Observability & Monitoring
| - Use and contribute to our observability platform for log correlation and error monitoring to proactively identify and resolve issues.
- Help surface patterns in errors or failures that inform longer-term product improvements.
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Product Engineering Contribution
| - Pick up defined engineering tasks from the product backlog, working alongside senior developers to ship features and fixes to the codebase.
- Participate in code reviews, sprint planning, and team ceremonies, developing good engineering habits and an understanding of how software is built and shipped.
- Translate support-side insights into actionable product feedback — bugs, edge cases, and usability issues you encounter become direct input into the product roadmap.
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On-call responsibilities | - Contribute to the out of hours on-call rota for resolving critical priority out of hours incidents. These kinds of escalations are very rare and in general only happen in extraordinary circumstances.
- Engineers will be provided with the requisite training and documentation as well as monetary compensation for time spent on the rota.
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Requirements |
- A growth mindset and a genuine desire to develop deep knowledge of our platform.
- Strong problem-solving and diagnostic skills — you enjoy getting to the root of an issue.
- Some coding ability in one or more languages relevant to our stack (TypeScript, JavaScript, or similar) — you don’t need to be an expert, but you should be comfortable reading and writing code.
- Comfortable working with APIs, logs, and basic database queries to investigate issues.
- A customer-focused approach with excellent communication skills across technical and non-technical audiences.
- Eagerness to collaborate across engineering and commercial teams.
- Experience with or exposure to alerting and observability tooling is a plus.
- Experience with AI engineering, LLM tooling, or AI-assisted workflows is a bonus.
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Technology stack |
- Modern Stack: TypeScript, React, Node.js, tRPC, GraphQL, MongoDB, Storybook & Chromatic, AWS CDK, GitHub Actions (CI/CD).
- Legacy Stack: PHP, JavaScript, Angular (1.x), Node.js, MongoDB, CodeShip (CI/CD).
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