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Proximus

Junior Applications Operations Specialist

Posted 16 hours ago
0-2 years experience
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AI Summary

Monitor applications and resolve incidents while collaborating with support and development teams. Identify opportunities for process optimization and automation to ensure service efficiency.

Proximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is transforming the future of communications and digital identity. Together, our solutions fuel innovation across the world’s largest companies and emerging brands. Our unrivaled global reach empowers businesses to create engaging experiences with built-in fraud protection across the entire customer lifecycle.

Our comprehensive suite of solutions – from our super network for voice, messaging, and data, to 5G and IoT; and from verification and intelligence to CPaaS for personalized omnichannel engagement – enables businesses and communities to thrive. Reaching over 5 billion subscribers, securing more than 180 billion transactions annually, and connecting 1,000+ destinations, we honor our commitment to connect, protect and engage everyone, everywhere.

Key Highlights

  • Powering over 13 billion digital communications each month.
  • Supporting 3,500+ active customers — including enterprises, OTTs, and mobile operators — through a presence in 50+ global offices across 100+ countries.
  • Managing 50% of the world’s roaming data traffic and connecting 150 million IoT devices.
  • Driving innovation in 5G, private networks, and IoT enablement, positioning Proximus Global as a leader in next-generation communication technologies.
  • Committed to a unified vision, Proximus Global is unlocking new opportunities and enabling seamless global communications for businesses worldwide.

¿Te gusta entender cómo funcionan las aplicaciones, resolver problemas y encontrar formas de hacer los procesos más eficientes?

En Masiv buscamos una persona con curiosidad tecnológica y ganas de aprender para asegurar el correcto funcionamiento de nuestros servicios.

Responsabilidades 
  • Monitorear aplicaciones y atender incidentes, solicitudes y requerimientos.
  •  Analizar y resolver problemas, trabajando de la mano con los equipos de Support y Development.
  • Dar seguimiento a incidentes y garantizar soluciones oportunas.
  • Participar en procesos de mantenimiento, optimización y mejora continua.
  • Identificar oportunidades para automatizar tareas y procesos recurrentes.
Requisitos 
  •  Formación técnica, tecnológica o profesional en Sistemas, Software o carreras afines.
  • Al menos 1 año de experiencia en desarrollo de software, QA o servicio al cliente.
  • Conocimientos en APIs, SQL y bases de datos relacionales y no relacionales.
  •  Conocimientos básicos de networking y Linux.
  • Familiaridad con herramientas de monitoreo y sistemas de gestión de tickets.
  • Capacidad de análisis, resolución de problemas, atención al detalle y sentido de urgencia. 

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