For Employers

RMG Talent

Japanese Customer Service Team Leader — Malaysia (Work from Home)

Posted 3 hours ago
10650 per month
2-5 years experience
Apply Now

Please mention DailyRemote when applying

?Not checked yet0100
Resume Match Score

See how much of this job your resume covers, and what’s missing.

Want a recruiter to go through it line by line?

Get professional review

Tailor your resume to this job

One click makes a copy of your resume for this role, scores it against the posting, and proposes edits line by line. Your default resume is never changed.

  • Job match score for this posting
  • Edits you accept or skip, no invented facts
  • Download it when it reads right: TXT free, PDF with Premium

Create a cover letter for this job

Upload your resume and we draft a letter for this exact role, tailored to what it asks for.

  • Tailored to this role
  • Based on your resume
  • Fully editable
AI Summary

Lead a Japanese-speaking customer service team by managing daily performance, coaching, and escalations. Monitor quality standards and support workforce planning for rotational shifts.

This is a remote position.

RMG Talent is recruiting a Japanese-speaking Team Leader for a customer-experience operation. Work from home anywhere in Malaysia.

Location: Malaysia — work from home (anywhere in Malaysia)
Employment: Full-time, permanent
Vacancies: 1
Start: first week of December 2026 (offers targeted by 20 November 2026)
Salary: RM10,650 per month (includes RM1,650 monthly allowance)

Responsibilities
• Lead a Japanese-speaking customer service team day-to-day (coaching, performance, escalations).
• Monitor quality, adherence and customer outcomes; drive continuous improvement.
• Support workforce planning for rotational shifts including weekends.
• Partner with quality and training stakeholders on standards and capability.

Requirements

• Excellent Japanese and excellent English.
• Prior people-leadership or team-oversight experience in customer-facing / contact-centre environments.
• Comfortable with rotational shift environments including weekends.
• Able to work from home anywhere in Malaysia, or overseas if visa-eligible (degree + 3 years' relevant experience, or diploma + 5 years' relevant experience).

Preferred: travel, hospitality, airline, booking-platform or BPO background.

Benefits

• Monthly package of RM10,650 including RM1,650 monthly allowance.
• Work from home anywhere in Malaysia.
• Relocation support for overseas hires: RM1,500 one-time reimbursement against receipts.

Automatically Apply to the Best Remote Jobs

Stop the endless job search. Our AI finds and applies to the best jobs for you.

Try it Now
Keep looking

Similar Jobs

See all Remote Support jobs →

Community Safety Associate

Full Time United States Support

Call Center Representative / Outbound Appointment Setter

Full Time United States Support

Customer Care Representative

Full Time United States Support

Contact Center Travel Support Trainer

Full Time United States Support

Remote Energy Efficiency Customer Support Specialist

Full Time Trinidad and Tobago, United Kingdom, United States +1 more $17 per hour Support

Call Center Specialist - Full-Time (Remote) - Bilingual Required (English/Spanish) - $23/hr

Full Time United States $23 per hour Support
Apply Now

Personalize your Remote Job Search in 3 Easy Steps!

Featuring 220,931+ Jobs in Support

Answer easy questions

Answer easy questions

220,931+ jobs across 15+ categories

Get your best job matches

Get your best job matches

Only hand-screened, legit jobs

Find a remote job faster

Find a remote job faster

No ads, scams, or junk

“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”

Sarah J. — Sarah J. · Marketing Manager ★★★★★ Verified