IVR Engineer

2. IVR Engineer

Must have skills:

• 5+yrs technical expertise in IVR systems and platforms (e.g., Nuance NDF/Mix, Google Dialogflow, AWS Lex, Genesys, Avaya, Cisco).
• Proficiency in VoiceXML and other IVR development tools and frameworks.
• Proficiency in programming languages like Java, Python, NodeJS or C++ for IVR scripting and customization.
• Experience with Conversational AI projects, including intent identification and LLM development.
• Strong understanding of Natural Language Understanding (NLU) and Natural Language Processing (NLP).
• Familiarity with cloud platforms (Azure, AWS, Google Cloud) and their AI/ML services.
• Experience with database management (SQL, NoSQL).
• Knowledge of telephony protocols (SIP, TDM).
• Exposure to RPA tools, CRM systems, and customer service applications.
• Proficiency in integrating AI solutions with RESTful APIs and external services.

Good to have skills:

• Microsoft Co-pilot

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.