ITS Comm and Admin Specialist
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AI Summary
Provides strategic communications leadership and operational direction for the Information Technology Services division. Responsible for executing communication strategies regarding technology changes, enterprise incidents, and operational priorities to support the CIO and leadership team.
About Children’s Minnesota
Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.
Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.
Position Summary
The ITS Communications & Operations Specialist provides strategic communications leadership and operational direction for the Information Technology Services (ITS) division. This role is responsible for independently developing, advising on, and executing communication strategies related to planned technology changes, enterprise incidents, and operational priorities while supporting the effectiveness of the CIO and ITS leadership team.
This position exercises independent judgment in determining communication approaches, prioritizing stakeholder messaging, recommending process improvements, and ensuring communication practices support business continuity, organizational transparency, and effective governance across ITS. The role serves as a trusted partner to leadership on communication planning, operational readiness, and administrative processes that affect divisional operations.
This position enhances organizational transparency, improves operational coordination, and ensures consistent execution of critical communication and administrative processes across ITS.
Location (e.g. remote or on-site): Remote
DHS Background Study Required? No
License/Certification/Registration required? No
Education:
*Bachelor's degree in communications, business administration, healthcare administration, public relations, journalism, or related field required.
*Additional relevant experience may be considered in lieu of preferred advanced training.
Experience:
*5 years of progressive experience in communications, business operations, executive support, project coordination, or a related function with demonstrated independent judgment and prioritization
*Experience in healthcare, information technology, enterprise communications, incident response, and change management environments preferred
Knowledge/Skills/Abilities:
*Strong written and verbal communication skills with the ability to tailor messaging for varied stakeholder groups
*Ability to assess audience impact, translate technical information into business-relevant messaging, and recommend communication approaches
*Demonstrated ability to prioritize competing demands, exercise sound judgment, and manage sensitive information with discretion
*Experience using collaboration, scheduling, and communication tools to support executive and operational decision-making
*Ability to operate effectively in high-pressure, incident-driven environments and determine appropriate communication escalation needs
*Knowledge of change management, communication governance, and operational readiness practices
*Strong analytical and organizational skills with the ability to improve processes and workflows
*Knowledge of incident, crisis, and business continuity communications principles
*Ability to build effective partnerships and influence without direct authority across technical and business teams
*Ability to recommend and implement improvements in communication channels, tools, and standards
*Commitment to Children's Minnesota values and the ability to represent ITS professionally in sensitive situations
The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. Annual salaries displayed are based on full-time employment (40 standard hrs per week). Annual salaries for part-time positions will be prorated based on the employee’s scheduled weekly hours in relation to the full-time standard. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs.
In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay.
All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.
Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.
Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.
Position Summary
The ITS Communications & Operations Specialist provides strategic communications leadership and operational direction for the Information Technology Services (ITS) division. This role is responsible for independently developing, advising on, and executing communication strategies related to planned technology changes, enterprise incidents, and operational priorities while supporting the effectiveness of the CIO and ITS leadership team.
This position exercises independent judgment in determining communication approaches, prioritizing stakeholder messaging, recommending process improvements, and ensuring communication practices support business continuity, organizational transparency, and effective governance across ITS. The role serves as a trusted partner to leadership on communication planning, operational readiness, and administrative processes that affect divisional operations.
This position enhances organizational transparency, improves operational coordination, and ensures consistent execution of critical communication and administrative processes across ITS.
Location (e.g. remote or on-site): Remote
DHS Background Study Required? No
License/Certification/Registration required? No
Education:
*Bachelor's degree in communications, business administration, healthcare administration, public relations, journalism, or related field required.
*Additional relevant experience may be considered in lieu of preferred advanced training.
Experience:
*5 years of progressive experience in communications, business operations, executive support, project coordination, or a related function with demonstrated independent judgment and prioritization
*Experience in healthcare, information technology, enterprise communications, incident response, and change management environments preferred
Knowledge/Skills/Abilities:
*Strong written and verbal communication skills with the ability to tailor messaging for varied stakeholder groups
*Ability to assess audience impact, translate technical information into business-relevant messaging, and recommend communication approaches
*Demonstrated ability to prioritize competing demands, exercise sound judgment, and manage sensitive information with discretion
*Experience using collaboration, scheduling, and communication tools to support executive and operational decision-making
*Ability to operate effectively in high-pressure, incident-driven environments and determine appropriate communication escalation needs
*Knowledge of change management, communication governance, and operational readiness practices
*Strong analytical and organizational skills with the ability to improve processes and workflows
*Knowledge of incident, crisis, and business continuity communications principles
*Ability to build effective partnerships and influence without direct authority across technical and business teams
*Ability to recommend and implement improvements in communication channels, tools, and standards
*Commitment to Children's Minnesota values and the ability to represent ITS professionally in sensitive situations
The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. Annual salaries displayed are based on full-time employment (40 standard hrs per week). Annual salaries for part-time positions will be prorated based on the employee’s scheduled weekly hours in relation to the full-time standard. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs.
In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay.
All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.
Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
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