Italian Speaking Jobs In Bulgaria - Work In Sofia, Bulgaria

Italian Speaking Jobs In Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting ambitious multilingual talent with world-class career opportunities across the continent. With a proven track record of placing thousands of professionals in rewarding roles throughout the Customer Support Services sector and beyond, we pride ourselves on delivering exceptional candidate experiences from the very first conversation. At Mercier Consultancy Group, your career success is our highest priority.

Job Overview

We are currently seeking passionate, customer-focused Italian-speaking professionals to fill this exciting Italian Speaking Jobs In Bulgaria position in Bulgaria, based on-site in the vibrant capital city of Sofia. This is a fantastic opportunity to launch or advance your career within the Customer Support Services industry, working for a globally recognised organisation that values quality, professionalism, and personal growth. If you are fluent in Italian and ready for an international adventure, this Italian-speaking jobs opportunity in Bulgaria could be the career move you have been waiting for.

Key Responsibilities

• Deliver outstanding customer support to Italian-speaking clients via telephone, email, and live chat channels, ensuring all enquiries are resolved promptly and professionally.
• Accurately log, track, and manage customer interactions and case records using CRM systems, maintaining up-to-date and precise documentation at all times.
• Identify customer needs, troubleshoot issues, and provide effective solutions in line with company policies and service level agreements within the Customer Support Services environment.
• Escalate complex or unresolved cases to the appropriate internal departments, ensuring seamless follow-up and a positive customer outcome.
• Proactively develop and maintain a thorough knowledge of the products and services offered, enabling confident and accurate communication with Italian-speaking customers.
• Collaborate closely with team members and supervisors to continuously improve service quality, team performance, and customer satisfaction scores.
• Adhere to all quality assurance standards, data protection regulations, and internal compliance guidelines relevant to the Customer Support Services industry.
• Contribute to a positive, inclusive, and high-performance team culture, sharing knowledge and supporting colleagues in achieving collective goals.

Requirements

• Native or fluent Italian language skills, both spoken and written, are essential for this role — all candidate applications must demonstrate a high level of Italian proficiency.
• Valid EU passport is mandatory for eligibility to work on-site in Sofia, Bulgaria.
• A confident communicator with strong interpersonal skills and a genuine passion for delivering excellent customer experiences within the Customer Support Services sector.
• Basic computer literacy and the ability to navigate CRM platforms, email systems, and live chat tools efficiently and accurately.
• A positive, adaptable, and solution-oriented mindset with the ability to perform consistently in a fast-paced, target-driven customer support environment.
• Previous experience in customer service, technical support, or a related field within the Customer Support Services industry is an advantage, though not strictly required — full training is provided.

Benefits

What We Offer

• Competitive Monthly Salary, benchmarked to reflect your skills, experience, and the local cost of living in Sofia, Bulgaria.
• Fully Paid Training programme to equip you with all the tools, product knowledge, and customer support skills you need to excel in your new role.
• Comprehensive Health Insurance coverage to support your wellbeing throughout your time with us.
• Fully Paid Relocation Package, including your flight to Sofia, airport transfer, and hotel accommodation upon arrival — we take care of everything so you can focus on your new beginning.
• Monthly Performance Bonus rewarding your dedication and results within the Customer Support Services team.
• €1,500 Signing Bonus (one-time payment) awarded to all new hires joining Mercier Consultancy Group through this Italian-speaking jobs opportunity.
• A dynamic, multicultural, and supportive work environment in one of Eastern Europe's most exciting cities.
• And Much More — including ongoing career development opportunities, internal promotions, and a wealth of employee benefits.

Life in Bulgaria

Bulgaria is a country of extraordinary beauty, rich cultural heritage, and remarkable affordability that makes everyday life genuinely enjoyable. Sofia, the capital of Bulgaria, is a thriving, cosmopolitan city where ancient history — from Roman ruins to stunning Orthodox churches — sits alongside modern shopping centres, world-class restaurants, and a buzzing nightlife scene. Bulgaria enjoys a pleasant four-season climate, with warm, sunny summers perfect for exploring the Black Sea coast, and snowy winters that draw ski enthusiasts to the world-renowned slopes of Borovets and Bansko.

The cost of living in Bulgaria is among the most competitive in the European Union, meaning your salary goes significantly further here than in many Western European cities, allowing you to enjoy a high quality of life without financial strain. Bulgarian cuisine is hearty, flavourful, and deeply satisfying, while the country's warm and welcoming people make settling in an incredibly smooth and pleasant experience. Whether you are seeking adventure, professional growth, or simply a fresh start in a new country, Bulgaria — and this Italian Speaking Jobs In Bulgaria position in Bulgaria — offers an unbeatable combination of opportunity and lifestyle.

How to Apply

Are you ready to take the next step in your career and embrace an exciting new chapter in Sofia, Bulgaria? Do not miss this outstanding Italian-speaking jobs opportunity — click Apply Now to submit your application and one of our dedicated recruitment specialists at Mercier Consultancy Group will be in touch to guide you through the next steps. We welcome applications from Italian-speaking candidates across Europe and look forward to helping you secure your ideal role in Bulgaria's thriving Customer Support Services sector. Your future with Mercier Consultancy Group starts today.