Italian Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. As experts in the BPO sector, we take pride in facilitating life-changing career opportunities, such as this exciting Italian Speaking Back Office Gaming Support Specialist position in Bulgaria.

Job Overview

We are seeking a highly motivated professional to join a leading global player in the Gaming & Esports industry at their regional headquarters in Sofia. This Italian Speaking Back Office Gaming Support Specialist position in Bulgaria offers the perfect blend of analytical back-office support and high-energy interaction within the dynamic world of online entertainment.

Key Responsibilities

• Managing backend administrative requests for a global portfolio of Gaming & Esports enthusiasts.
• Ensuring compliance and security protocols are met within all gaming transactions and player account activities.
• Providing high-level Italian language support for complex account inquiries and document verification processes.
• Collaborating with cross-functional teams to monitor platform integrity and enhance the overall gaming experience.
• Analyzing technical system data to resolve account-related disputes or payout queries efficiently.
• Maintaining up-to-date knowledge of industry trends and gaming regulations to provide accurate, professional assistance.

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate your smooth relocation to the region.
• Professional proficiency in English to communicate within our diverse international environment.
• Strong analytical mindset with a passion for the Gaming & Esports sector.
• Previous experience in back-office, administrative, or customer support roles is considered an advantage for these Italian-speaking jobs.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training programs to master the Gaming & Esports platform systems.
• Comprehensive Health Insurance and wellness benefits.
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation) for those seeking jobs in Bulgaria.
• Lucrative Monthly Performance Bonus linked to your operational excellence.
• Exceptional career growth opportunities within an international environment.

Life in Bulgaria

Bulgaria has rapidly become one of the most attractive destinations for young professionals, offering a vibrant culture, stunning mountain landscapes, and a comfortable Mediterranean-influenced climate. By choosing to relocate for this position, you will join a growing community of international experts enjoying life in Bulgaria, where modern urban amenities meet rich historical charm.

Beyond the professional advancement, living in Bulgaria provides a fantastic quality of life with affordable living costs and a renowned culinary scene. We ensure your transition to your new home in Bulgaria is seamless through our comprehensive support services, making your move to take one of these exciting Italian-speaking jobs an unforgettable experience.

How to Apply

Are you ready to level up your career? If you are a fluent Italian speaker looking for a new challenge in the Gaming & Esports sector, we invite you to apply now and start your journey with us. Our team at Mercier Consultancy Group is eager to review your application and help you secure this unique role in Sofia. Your future in international business starts here.