Italian Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

Italian Speaking Back Office Gaming Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class employers across the European BPO and technology landscape. We pride ourselves on facilitating career-defining opportunities that combine professional growth with exceptional lifestyle experiences.

Job Overview

We are currently seeking a motivated professional for an Italian Speaking Back Office Gaming Support Specialist position in Bulgaria. This role is a perfect fit for individuals passionate about the Gaming & Esports industry who want to jumpstart their career through one of the most exciting Italian-speaking jobs currently available in the Balkan tech hub.

Key Responsibilities

• Provide high-level back office support to players within the dynamic Gaming & Esports ecosystem.
• Manage player account verifications and security checks to maintain the integrity of our gaming platform.
• Investigate and resolve transaction queries and account-related escalations with precision.
• Ensure compliance with international gaming regulations and internal quality standards.
• Collaborate with international teams to optimize support workflows and enhance the overall gaming experience.
• Analyze trends in user feedback to provide actionable insights for our Gaming & Esports stakeholders.
• Maintain clear and professional written communication in Italian to support our diverse user base.

Requirements

• Native or fluent Italian (spoken and written) is mandatory.
• Valid EU passport (mandatory).
• Strong passion for the Gaming & Esports industry and digital entertainment.
• Excellent analytical skills with a sharp eye for detail in a high-volume environment.
• Proficiency in computer systems and willingness to learn specialized back-office software.
• Ability to work effectively in a multicultural team environment located in Sofia.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• €1,500 Signing Bonus (one-time)
• And Much More...

Life in Bulgaria

Sofia is rapidly becoming the premier destination for professionals seeking quality Italian-speaking jobs in Bulgaria. With its stunning mountain backdrop, a vibrant nightlife, and a rich history, Bulgaria offers an unparalleled mix of culture and modern convenience. Residents enjoy a comfortable Mediterranean-influenced climate and a cost of living that allows for a truly elevated lifestyle in Bulgaria.

Choosing to relocate to Bulgaria for this role provides you with a unique opportunity to build your career in a flourishing hub for Gaming & Esports. Whether it is the exquisite local cuisine, the historic architecture, or the friendly expat community, living in Bulgaria is an adventure waiting to happen. Embrace the chance to live, work, and thrive in beautiful Bulgaria with our full relocation support.

How to Apply

If you are ready to take the next step in your career and join the booming Gaming & Esports sector, please click Apply Now to submit your application. Our recruitment team at Mercier Consultancy Group looks forward to reviewing your profile and helping you secure your future in this exciting Italian Speaking Back Office Gaming Support Specialist position in Bulgaria.