Italian Customer Success Manager (60K EGP Net)
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AI Summary
Provide technical and product support to Italian-speaking customers to ensure retention and loyalty. Act as the primary interface between existing customers and the sales team to demonstrate best practices and use cases.
citPEAK is extending their team in Cairo with a Customer Success Manager - Italian Account.
Tasks
- Advice and support users after they become customers.
- Proactively demonstrate possible use cases and best practices.
- Provide Technical and Product Support.
- Responsible for developing customer relationships that promote retention and loyalty with existing customers.
- Be the interface between existing customers and sales teams.
Requirements
- C1/C2 Italian language proficiency is a must.
- Possess a sales-oriented, sociable, and adaptable personality.
- Strong PC user skills.
- Ability to learn independently and demonstrate self-motivation.
- Experience in conducting business conversations over the phone and attracting new customers.
- A basic understanding of software products and business processes is a plus.
Benefits
- Attractive fixed salary per month 60K EGP (Net).
- Attractive target-based commission (unlimited)
- Career levels available based on preformance
- Social and Health Insurance.
- Transportation Allowance (3K EGP based on attendance from the office)
- Remote option available.
- 2 days weekend: Saturday and Sunday.
- One fixed shift 9 hours (8 net hours + 1-hour break).
- Personal and professional development system.
- Working with International teams
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