IT Systems Technician Level I

SSA Holdings is looking for a talented IT Systems Technician Level I to join our team!

All applications should be submitted within 7-days following posting of the job; applications will be prioritized based upon time submitted and may not be reviewed beyond this time.  The employer reserves the right to shorten or expand this timeframe as necessary to the job scope.

Position Title: IT System Technician, Level I

Reports to: Manager of IT Systems – Admissions

Who are we:

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.

We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.

Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Reporting Relationship:  The IT Systems Technician Level I reports directly to the Manager of IT Systems – Admissions.

Job Summary:

The IT Systems Technician I will be responsible for providing technical support for the ticketing system. This role involves handling support requests, troubleshooting issues, and maintaining system functionality. The IT Systems Technician I will work closely with other IT Systems staff and end-users to ensure that the ticketing system is running efficiently and effectively.

Responsibilities:

• Provide technical support for the ticketing system.
• Monitor and troubleshoot issues with the ticketing system.
• Manage user accounts and access permissions within the ticketing system.
• Respond to support requests in a timely manner and escalate issues as needed.
• Provide end-user training on the ticketing system and related applications.
• Maintain system documentation and update it as needed.
• Work with other IT Ticketing Systems staff to ensure that the ticketing system is integrated with other systems and applications as needed.
• Stay up to date on industry trends and best practices related to ticketing systems and applications.

Qualifications:

• High school diploma or equivalent; some college coursework in computer science or a related field preferred.
• 1-2 years of experience in a technical support role.
• Experience with ticketing systems is a plus.
• Familiarity with Microsoft Office applications.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work well in a team environment.

Compensation and Benefits 

• Full-Time, Exempt 
• $75 monthly cell phone stipend 
• Flex Time Off: no accruals; employees are encouraged to schedule time off as needed within business scope. 
• Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable. 
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods). 
• Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave 
• Parental Leave: Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event. 
• SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Bonding and your family’s serious medical conditions. 
• Up to 5 days Paid Bereavement Leave 
• On-Demand Pay Program: Get access to a portion of earned wages before payday. 
• Meal Plan & Employee Discounts where applicable 
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.
  • Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C., Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time. 

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").  

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.