IT & Systems Manager

Do you enjoy making systems run smoothly, solving technical problems, and helping a business get the best out of its technology? Join a growing pet insurance company where your work will directly support our teams, our customers, and the pets they care about. We’re looking for a proactive, hands‑on IT & Systems Manager to take ownership of our core systems and help drive improvements across the business.

This is a fantastic opportunity for someone who’s confident managing projects, coordinating with suppliers, and advising colleagues, while still being involved in day‑to‑day problem‑solving and system optimisation.

What You’ll Be Doing

• Support and maintain our core business systems, ensuring they are stable, secure and fit for purpose
• Manage relationships with IT and system vendors, ensuring service levels are met
• Work with internal teams to ensure our infrastructure supports operational needs
• Lead and deliver IT‑related projects, working closely with the projects team
• Oversee system integrations, ensuring smooth data flows and reliable processes
• Identify opportunities to improve efficiency, reduce cost and enhance system performance
• Troubleshoot and resolve system issues, coordinating with suppliers when needed
• Contribute to long‑term planning for system improvements and technology development
• Ensure systems and suppliers meet regulatory, security and business requirements
• Support the management of our Quote & Buy journey

Skills and Requirements

• Experience in an IT or systems role within insurance or another regulated environment
• Good understanding of systems architecture, integrations and vendor‑supported platforms
• Strong knowledge of IT development 
• Experience managing external IT suppliers or system providers
• Proven ability to deliver technology projects independently
• Comfortable balancing hands‑on problem solving with forward‑thinking planning
• Strong communication skills and confidence working with colleagues across the business
• Analytical mindset with a focus on efficiency, value and continuous improvement
• Knowledge of the following is beneficial:
  • Python
  • HTML
  • Microsoft.net

Benefits and Opportunities

• Opportunities for professional development and FCA‑aligned training
• Life insurance
• Company discount
• Bupa Cash Plan to support dental, eye and medical expenses
• 25 days annual leave, increasing with tenure
• 5% pension match and salary sacrifice available
• Enhanced paid sick leave