Own day-to-day IT operations, including user access, Google Workspace administration, device procurement and lifecycle, asset inventory, and Tier 1 application support. Manage and hold the MSP accountable through weekly performance tracking, while coordinating security, compliance, onboarding, and endpoint management initiatives.
FamilyWell is scaling headcount, device fleet, and vendor relationships fast enough that IT operations needs a dedicated in-house owner. We're hiring an IT Systems Administrator to be the accountable internal owner of day-to-day IT: device lifecycle and provisioning, access management for new hires and departures, Google Workspace administration, and holding our managed service provider (MSP) accountable to a clear weekly scorecard. You'll be the person who actually knows where things stand — tickets, SLAs, patch compliance, device inventory — rather than us finding out status through ad hoc check-ins.
Key Responsibilities & Duties
Own access provisioning and deprovisioning for all new hires and departures, tied directly to HR onboarding/offboarding dates. This includes provisioning for Google, Slack, Healthie, Spruce, and the Registry.
Administer Google Workspace (admin console, SSO, and the planned DLP/Vault upgrade).
Manage FamilyWell's day-to-day relationship with our MSP/IT vendor: laptop procurement, deployment, and lifecycle; Tier 1 help desk escalations; network IT infrastructure.
Provider Tier 1 support for FamilyWell applications including Healthie (EHR), Spruce (Phone/Text), Registry, Google, and Slack.
Hold the MSP accountable to a weekly scorecard: ticket volume by category, SLA performance, aging tickets, patch/update compliance, endpoint security (AV/EDR, MDM enrollment) status, and onboarding/offboarding turnaround.
Maintain company asset inventory (adds, removes, reassignments) and coordinate laptop deployment for all W2 employees.
Support SSO and password manager rollout in partnership with the Security & Compliance Manager and Head of Product Operations.
Partner with the Security & Compliance Manager on MDM/BYOD compliance tracking and endpoint security status.
Help centralize and clean up cross-system onboarding (Google, Proofpoint, Healthie account creation sequencing) to remove current manual coordination gaps.
Escalate SLA breaches, unresolved vulnerabilities, or vendor performance issues rather than letting them go unflagged.
Minimum Qualifications
2–5+ years of experience in IT systems administration, corporate IT, or technical help desk roles.
Hands-on experience administering Google Workspace (or a comparable environment) — user provisioning, SSO, basic security settings.
Experience managing or closely coordinating with an outsourced MSP or IT vendor.
Comfortable owning a device fleet: procurement, deployment, lifecycle tracking, and inventory management.
Detail-oriented, with strong documentation habits (checklists, inventories, ticket tracking).
Ability to work independently in a fast-paced, remote startup environment and communicate clearly with both technical and non-technical stakeholders.
Nice-to-Haves
Familiarity with MDM tools (e.g., Microsoft Intune, Jamf) and BYOD device compliance programs.
Experience holding an MSP or vendor to SLA-based accountability (scorecards, dashboards, escalation paths).
Exposure to HIPAA or other regulated-industry IT environments.
Experience supporting a company through a security certification effort (SOC2, HITRUST) or MDM/security tooling rollout.
Prior experience at an early-stage startup, comfortable with ambiguity and shifting priorities.
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