IT Support & Systems Administrator

About Zaz Ventures

Zaz Ventures (ZV) is a top-tier pan-European boutique consulting firm, specializing in securing public and private funding for cutting-edge deep tech startups. Over the past decade, ZV has helped more than 200 innovative companies across sectors such as quantum computing, semiconductors, AI, robotics, renewable energy, and life sciences raise over EUR 2 billion in funding. We are experts in navigating complex funding landscapes, particularly through the European Innovation Council Accelerator. Our firm is part of a larger group that includes a Family Office and Da Vinci Labs, a deep tech incubator.

We are looking for an IT Support & Systems Administrator to become the day-to-day owner of IT support at ZV and to help deliver planned improvements in managing devices, identities, and accesses. This is a permanent role for someone who wants continuity, real responsibility, and room for development, working closely with the IT Manager.

Responsibilities

User support

• Log, prioritise, and resolve support tickets, keeping users informed until each issue is closed
• Provide remote support and troubleshoot Windows devices, applications, connectivity, and access
• Escalate complex issues with clear notes on what has been checked
• Spot recurring problems and propose practical, lasting fixes

Users and devices

• Run onboarding and offboarding: accounts, licences, accesses, and equipment
• Prepare, deliver, recover, reprovision, and securely retire devices
• Keep accurate inventory of devices, software, and assigned equipment
• Coordinate with external suppliers and service providers as required

Endpoint management

• Enroll and manage Windows devices in Microsoft Intune: configuration profiles, compliance policies, app deployment and updates
• Prepare test devices, run test scenarios, and support pilots before wider rollout
• Help onboard devices to Microsoft Defender for Endpoint, check protection status, and triage alerts following agreed procedures
• Support encryption and remediation activities

Identity and applications

• Administer users, groups, and accesses in Microsoft Entra ID and Google Workspace
• Troubleshoot MFA and SSO, and help test Conditional Access policies
• Manage access to business applications, keeping the right boundaries between entities
• Contribute to identity federation testing and documentation as directed

Assessments and documentation

• Collect evidence and record configuration gaps for technical assessments and audits
• Keep technical documentation, support procedures, and change records up to date
• Write clear guides for users and repeatable procedures for the team
• Build up PowerShell scripting over time to automate routine tasks

Requirements

• Practical experience in IT support or junior systems administration, ideally around 2 to 4 years
• Strong Windows troubleshooting skills and a clear, patient approach to user support
• Hands-on Microsoft Intune experience: enrolment, deploying policies and profiles, troubleshooting
• Professional working proficiency in English, including live user support, technical meetings and written documentation
• Practical experience administering cloud user accounts and access, in Microsoft 365, Entra ID or Google Workspace
• Working knowledge of Entra ID and endpoint security fundamentals, including MFA, SSO, and least privilege
• Basic networking: TCP/IP, DNS, DHCP, and VPN troubleshooting
• Organised and reliable, with sound judgement when using administrative access

Nice to have

• Google Workspace administration beyond day-today user management
• Microsoft Defender for Endpoint
• Windows Autopilot
• BitLocker, security baselines and Conditional Access
• Application packaging for Intune
• PowerShell scripting and Microsoft Graph
• Identity federation, or supporting more than one tenant or organisation
• Experience at an MSP or in an international support environment
• Relevant Microsoft certifications