IT Support Specialist

? Remote | Full-Time

We are looking for an IT Support Specialist to join our team and provide technical support across our corporate staff and franchise network. This role is ideal for someone proactive, organized, customer-oriented, and passionate about technology, troubleshooting, and continuous improvement.

The ideal candidate will support daily IT operations, manage support tickets, administer Microsoft 365 and SaaS platforms, assist with cloud and VoIP environments, and help ensure a secure and efficient technology ecosystem.

Responsibilities

• Provide Level 1 and Level 2 technical support to internal users and franchise teams.
  
• Troubleshoot hardware, software, networking, VPN, Wi-Fi, and access-related issues.
  
• Administer Microsoft 365 environments, including users, groups, licenses, MFA, Teams, Exchange, and SharePoint.
  
• Support SaaS applications and cloud platforms such as AWS, Azure, and ClickUp.
  
• Manage ChatGPT and AI-related tool subscriptions, licenses, and user access.
  
• Maintain and improve IT documentation and knowledge base resources.
  
• Support VoIP and telephony systems, including FreePBX and SIP-based solutions.
  
• Configure, provision, and troubleshoot laptops, peripherals, printers, monitors, and headsets.
  
• Monitor endpoint security tools, patch compliance, and phishing/security incidents.
  
• Provide remote technical assistance using remote desktop and collaboration tools.
  
• Collaborate with distributed teams while ensuring confidentiality and data security best practices.
  

Requisitos

Requirements

• Proven experience in IT Support, Help Desk, or Technical Support roles.
  
• Experience handling Level 1 and Level 2 support tickets.
  
• Strong knowledge of Microsoft 365 administration.
  
• Experience managing SaaS platforms and user lifecycle administration.
  
• Familiarity with AWS and Azure environments.
  
• Basic networking knowledge (DNS, DHCP, VPN, Wi-Fi troubleshooting).
  
• Experience supporting end-user hardware and remote environments.
  
• Understanding of cybersecurity best practices, endpoint protection, and MFA.
  
• Excellent communication and problem-solving skills.
  
• Ability to work independently and in collaborative remote teams.
  

Nice to Have

• Experience with VoIP/SIP systems such as FreePBX or Twilio.
  
• Knowledge of PowerShell or Python scripting.
  
• Experience with workflow automation tools like Power Automate, Zapier, or Make.
  
• Interest in AI-assisted operations and process optimization.
  

What We Offer

• Opportunity to work with a growing and technology-driven organization.
  
• Collaborative and supportive work environment.
  
• Exposure to modern cloud, SaaS, cybersecurity, and AI tools.
  
• Career growth opportunities within IT operations and automation.
  

If you're passionate about technology and enjoy helping teams succeed through reliable IT support, we'd love to hear from you.