IT Support / Network Specialist

Ready to support a high-performing consulting team? Join Synmatch AI's client as an IT Support / Network Specialist with a company where you'll work on projects that tangibly transform businesses while fostering your professional and personal growth. They combine performance, initiative, and genuine development opportunities in a dynamic consulting environment.

Our client values proactive problem-solvers who don't just fix issues but prevent them. You'll handle support requests across multiple channels, diagnose and resolve technical problems, and maintain business-critical tools that keep teams productive and connected.

This role offers hands-on technical work in a fast-paced environment where you'll collaborate with regional IT team members, support Windows 11 and Microsoft 365 ecosystems, and ensure timely, lasting resolutions for the entire organization.

What you will do as an IT Support / Network Specialist...

• Technical Problem Resolution: Identify, research, and resolve technical problems related to IT equipment and software applications

• Multi-Channel Support: Respond to support requests via tickets, phone, and email in a timely and professional manner

• Microsoft 365 Troubleshooting: Diagnose and troubleshoot Windows 11 and Microsoft 365 issues (Outlook, Teams, SharePoint, OneDrive)

• Issue Tracking: Document, track, and monitor issues to ensure timely and lasting resolutions

• Team Collaboration: Communicate and collaborate with regional IT team members on infrastructure and support matters

• Business Tool Support: Support and maintain business-critical tools such as Excel, Power BI, and VPN clients

What we are looking for…

• IT Support Experience: 2-3 years of hands-on experience in IT support or helpdesk roles

• Microsoft Expertise: Strong knowledge of Windows 11 and the Microsoft 365 ecosystem

• Communication Skills: Clear, user-friendly communication style for engaging with non-technical users

• Prioritization: Ability to manage multiple tickets effectively in a fast-paced consulting environment

• Language: Fluent English – written and spoken

• Proactive Mindset: You don't just fix problems, you prevent them through forward-thinking approaches

Benefits and perks…

• Professional Growth: Work on projects that transform companies while developing your own career

• Development Opportunities: Genuine personal and professional growth pathways

• Dynamic Environment: Fast-paced consulting setting with exposure to diverse technical challenges

• Collaborative Team: Work with regional IT team members in a supportive, performance-driven culture