IT Support (Level 2)

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements:

• Min 2.5 Years of Proven IT support experience, technical operations roles
• Strong experience with Linux server administration (Ubuntu, CentOS, or similar)
• Hands-on experience with Oracle Cloud Infrastructure (OCI) administration
• Familiarity with VMware virtualization, including ESXi and vCenter
• Solid understanding of networking concepts (TCP/IP, DNS, routing, VPN, firewalls)
• Experience supporting Windows Server, Active Directory, and domain services
• Aptitude for AI tools and automation platforms; comfort learning new AI technologies
• Strong troubleshooting and analytical skills
• Excellent verbal and written communication
• Ability to document processes and maintain technical knowledge base
• Comfortable working both independently and as part of a collaborative team

Core responsibilities:

• Provide advanced technical support for internal systems, infrastructure, and end users
• Troubleshoot and resolve complex hardware, software, network, and systems issues escalated from Level 1 support
• Administer and support Oracle Cloud Infrastructure (OCI) resources, including compute, networking, storage, identity, and security
• Support and manage virtualization environments using VMware (ESXi, vCenter, clusters, VMs)
• Administer Linux servers (deployment, patching, user management, services, logs, performance monitoring)
• Assist with cloud administration tasks, including provisioning, scaling, monitoring, and cost optimization
• Provide support for Windows Server environments, Active Directory, group policies, and domain services
• Manage user accounts, permissions, and access controls across systems
• Monitor system health, alerts, logs, and performance metrics; take corrective action when needed
• Support backup and recovery operations (cloud or on-prem) and verify successful restores
• Assist with network troubleshooting (routing, firewalls, VPNs, DNS, DHCP)
• Document technical issues, resolutions, procedures, and knowledge base articles
• Provide end-user support for desktops, laptops, peripherals, and business applications
• Collaborate with IT peers, engineers, and cross-functional teams to d

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

This is a remote position.