IT Support Analyst

Description

ABOUT VISANTE
We are relentless in solving the most complex challenges in health system pharmacy—designing pharmacy footprints that meet our clients where they are today and position them to win tomorrow. Our work delivers measurable financial gains, operational excellence, and an elevated patient experience.

We set ambitious goals, move with urgency, and create extraordinary value. Obsessed with client impact, we thrive in a collaborative, innovative culture where deep expertise turns insight into action. We’re proud of the results we deliver and the trust we earn—fueling sustained growth and exceptional client satisfaction.

Our mission is to transform healthcare through pharmacy, and our vision is to reimagine pharmacy to improve lives.

ABOUT THE POSITION (Remote)

As IT Support Analyst, you’ll keep Visante’s technology infrastructure, applications, and systems running reliably—and the people who depend on them productive. Working within the IT Operations team, you’ll partner with colleagues across our operational, administrative, executive, and consulting teams to deliver technology operations that are secure, scalable, and dependable day to day. It’s a hands-on, high-visibility role for someone who enjoys solving problems, owning outcomes end to end, and being the person others trust when something needs to work. This role reports to the Senior Director, Information Technology. 

Principle Duties and Responsibilities      

• Oversee end-to-end hardware asset management, including procurement, lifecycle planning, and security compliance for all devices. 
• Manage laptop lifecycle processes, including collection, secure wiping, redeployment, and distribution to employees.
• Coordinate device provisioning and configuration to ensure timely onboarding and adherence to organizational standards.
• Monitor and optimize software license inventory, ensuring compliance, renewals, and cost efficiency through utilization tracking. 
• Serve as an escalation point for support desk issues; ensure timely resolution of end-user hardware and software incidents.
• Support desktop services, including imaging, patching, configuration, and ongoing device maintenance.
• Monitor system performance, troubleshoot hardware/software issues, and coordinate with vendors on fixes, updates, and   patches.
• Track, analyze, and report on support metrics and security alerts to drive continuous improvement and risk mitigation.
• Develop and maintain comprehensive documentation, including system configurations, processes, and change management records.
• Collaborate across IT and business teams, supporting projects, onboarding/offboarding activities, user training, and process improvement initiatives.

Requirements

Education

Required: High school diploma or equivalent 

Preferred: A bachelor’s degree (BA) or equivalent work experience 

Experience

Required: 5+ years of experience supporting IT systems for small to medium-sized businesses. Experience participating in IT projects and collaborating effectively with cross-functional teams 

Preferred:  Familiarity with compliance frameworks such as HIPAA, SOC, or similar regulatory standards. Experience with enterprise-level infrastructure and cloud solutions. 

Special Skills:  

• Strong analytical and problem-solving skills with a focus on practical, effective solutions.
• Strong collaborative and interpersonal skills within a team environment.
• Advanced skills in research, analysis, and presenting complex technical solutions.
• Ability to prioritize and manage multiple tasks and workloads effectively.
• High emotional intelligence and adaptability to engage with diverse stakeholders, including senior executives.
• Superior communication skills for delivering clear, concise, and impactful verbal and written presentations.

Compensation and Benefits: We offer competitive salary and benefits for this full-time salaried role.

Equal Opportunity Statement: Visante is an equal opportunity employer. Visante’s people are its greatest asset and provide the resources that have made the company what it is today. Visante is, therefore, committed to maintaining an environment free of discrimination, harassment, and violence. This means there can be no deference because of age, religion or creed, gender, gender identity or expression, race, color, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable laws and regulations.