You will assume global end-to-end responsibility for Microsoft 365 Copilot and other digital workplace services, defining service quality metrics and ensuring secure operations. Additionally, you will drive innovation by advising business units on AI use cases and managing the governance, budget, and licensing for these services.
Summary Statement
Global IT is a key partner to Ottobock’s global business—we see ourselves as enablers and provide the entire portfolio of infrastructure and applications to make the business even more successful.
In the role of Service Owner, you will assume end-to-end responsibility for Microsoft 365 Copilot as a strategic digital workplace service. You will shape the further development, governance, and global adoption of M365 Copilot and ensure that our employees can leverage the potential of AI-based work methods safely, efficiently, and in a way that adds value. In the future, this role offers the opportunity to take on additional services in the Digital Workplace area.
This position is also available for remote work within Germany.
Duties & Responsibilities
You will assume global end-to-end responsibility for Microsoft 365 Copilot and, in the future, additional digital workplace services
You will define and measure service quality using clear metrics (e.g., adoption, user satisfaction, business value, security & compliance) and use these to identify targeted improvement measures
You will ensure stable and secure operations by effectively managing external service providers and clearly defining the terms of collaboration both contractually and operationally (e.g., SLAs, KPIs)
You will develop governance, compliance, and security standards for the responsible use of Microsoft 365 Copilot in close collaboration with security, data protection, and architecture teams
You will advise business units on identifying and implementing use cases to maximize the business value of AI technologies
You are responsible for budget, licensing, and cost management for your services and continuously optimize the cost-effectiveness of service delivery
You monitor market trends and technological developments related to generative AI, Microsoft 365, and the digital workplace, and use these insights to drive innovation and transformation initiatives
You will coordinate global rollout, change management, and communication efforts to ensure the successful adoption of new services
You will work closely with international business units, service providers, and global IT teams to further develop innovative workplace services tailored to specific needs
Qualifications
You have successfully completed a degree in computer science, business informatics, or a comparable field
You have several years of experience in the Digital Workplace and M365, as well as in service management
Ideally, you have specific knowledge and experience with Copilot for M365 Services
You have experience in the implementation, operation, and further development of global IT services, particularly in collaboration with IT service providers
You have a solid understanding of governance, security, compliance, and data protection requirements in the Microsoft 365 environment
You have in-depth knowledge of IT service management processes (e.g., ITIL), contract and provider management, as well as financial topics such as budgeting and cost control
You communicate clearly and effectively—in German and English—and enjoy working in a team as well as with international stakeholder
Benefits
Attractive compensation package, including a bonus and 30 days of vacation
Flexible and family-friendly work schedules (including the option to work remotely)
Personalized professional development through our extensive training programs
An open corporate culture with regular team events and an exciting international work environment
Corporate benefits, EGYM Wellpass, health management programs, and many, many more perks awaiting you at Ottobock
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