IT Service Delivery Manager (Data management)

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. 
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

We are looking for an  IT Service Delivery Manager with a strong background in BI, DWH, and data platforms. The role requires a combination of technical expertise, IT operations, and service delivery management to ensure reliable and high-quality data services.
The position involves ownership of service delivery, including SLA management, incident handling, stakeholder communication, and continuous improvement.
You will be part of IT projects for our client - a multinational financial services company operating across several European countries. The client relies on stable, well-governed infrastructure and external service providers to support business-critical systems

Main Responsibilities:

• Planning, designing, and implementation of BI-DWH IT Services delivery to business users according to best practices, while ensuring high level of services quality and availability.
• Monitor, control and support IT Services delivery; ensure that systems, methodologies and procedures are in place and followed.
• Establishment and management of reporting related to IT Services.
• Align BI services with business priorities
• SLA implementations and fulfillment.
• Serve as escalation point for IT Services business users and management. Take ownership of related Major Incidents to ensuring coordination of resolving parties, effective communication to stakeholders and Major Incidents review.
• Capacity Planning - ensure that future demand from business growth is understood and properly addressed.
• Management of IT operation teams and involvement in budgeting activities.
• Drive IT Services continuous improvements.

• 5+ years of experience in Service Delivery or IT Operations in BI/DWH or data platforms
• Experience in management the team not less 5 employees
• Experience managing enterprise BI/DWH environments including required IT Operation processes
• Strong technical knowledge of SQL, Azure Databricks, BI/Reporting Tools, ETL processes and integrations
• Knowledge in applying and managing IT Service Management processes based on ITIL
• Knowledge of data platforms and lakehouse concepts
• Excellent written and verbal communication, organization, coordination, and interpersonal skills.
• Manage business stakeholders delivery expectations
• High level of written and spoken Spanish and English.
• Strong reporting and analytical skills.
• Ability to fast learn of new technologies and processes

Nice to have:

• IT Service Management certification
• Azure Databricks/Microsoft certification
• Experience in Financial sector and FinOps awareness

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.