IT Operations Engineer (TTD)

Are you the person everyone calls when production goes down? Do you thrive on solving complex technical challenges, digging through logs, analyzing APIs and keeping enterprise systems running at peak performance? If you enjoy troubleshooting, automation and collaborating with global teams, this opportunity is for you.

We're looking for a Senior Operations Engineer to join a high-performing technology team responsible for supporting business-critical enterprise applications used across multiple markets. You'll be at the heart of ensuring stability, performance and continuous improvement while working with cutting-edge technologies in a fast-paced Agile environment.

Requirements

Behavioral Competencies

• Analytical troubleshooting
  
• Customer support
  
• Structured communication
  
• Service ownership
  
• Cross-functional collaboration
  

IT Service Management

• Incident, Problem and Change Management
  
• Major Incident and Escalation Management
  
• ITIL principles
  

Application Support & Troubleshooting

• Java enterprise application support
  
• JVM monitoring and analysis
  
• Application log analysis, exception handling and stack trace interpretation
  
• Incident investigation and production issue resolution
  
• Root Cause Analysis (RCA)
  

APIs & Integration Support

• REST API troubleshooting
  
• JSON payload analysis and validation
  
• Web services support and diagnostics
  
• Integration monitoring and troubleshooting
  
• Message processing, reconciliation and retry management
  

Infrastructure & Platform Support

• SQL querying and database validation
  
• Networking fundamentals (DNS, HTTPS, Firewalls, Load Balancers)
  
• Authentication technologies (SSO, LDAP, Active Directory)
  

Monitoring & Observability

• Grafana dashboard monitoring
  
• Loki log querying
  
• Service health monitoring
  
• SLA tracking and performance analysis
  
• Transaction tracing
  

Which qualifications/experience do we need for the role?

• IT Degree or Diploma / equivalent working experience.
  
• 5 to 10+ years application support experience in enterprise environments.
  
•  Experience supporting Java applications, production systems, integration, SQL databases and monitoring platforms such as Grafana and Loki.
  
• Automotive, dealer management or financial services experience is advantageous.
  
• ITIL Foundation / other relevant certification advantageous.
  

Benefits

• Cutting edge global IT system landscape and processes
  
• Flexible working of 1960 hours in a 12-month period
  
• High Work-Life balance
  
• Remote / On-site work location flexibility
  
• Highly motivating, energetic, and fast-paced working environment
  
• Modern, state-of-the-art offices
  
• Dynamic Global Team collaboration
  
• Application of the Agile Working Model Methodology