IT Operations Associate II
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AI Summary
IT Operations Associate II (US Only)
About the Role
The IT Operations Associate II position is part of the IT support team ensuring that our process workflows work as expected to meet SLA requirements for our print mail business line which supports major clients in the financial and health business, among others to fulfill their communications requirements with their clients. This position is responsible for level 1 and 2 support, serving as point of contact for issue resolution, both by itself and in coordination with other teams. Following operational procedures, privacy policies and good communication and continuous improvement is a must.
Work Schedule
Wednesday to Sunday from 4pm - 1am ET
Responsibilities
Creation, follow up and communication of incidents
Ability to remain calm and with attention to detail under time pressure situations
Consistency in monitoring and procedure follow up and execution
Applying technical know-how to assess and troubleshoot issues
Act as liaise between business and technical teams
Identify recurring issues to address and resolve permanently
Requirements
At least 2 years of experience in IT related fields, support, infrastructure, or development is preferred
Fundamental analytical and conceptual thinking skills
Good technical skills with Windows Servers
Competency in Microsoft applications including Outlook, Teams, Word, Excel, SharePoint
Experience troubleshooting issues between multiple applications/servers in a given workflow
Willing to learn new software tools and procedures
Adaptability to manage changes in procedures and requirements
Flexibility to cover for other teammates when needed
Excellent communication skills to acknowledge, follow up and close issues and cooperate with teammates and other teams in a timely manner
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.
Working For You
Perks and rewards designed for you:
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:
Bring your authentic self to work
Grow and thrive, both personally and professionally
Make a difference with our clients, in our communities, and with the millions of people we support
When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $32,000 ($15.38/hr) - $41,600 ($20/hr)
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
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