IT Infrastructure Administrator Sri Lanka

IT Infrastructure Administrator: Remote position in Sri Lanka

Clinglobal is a leading Animal Health Contract Research Organisation (CRO) with global operations. Our work supports vital veterinary research conducted under strict GLP and GxP standards.  We are looking for a practical, proactive, and solutions-focused IT Infrastructure Administrator to join our Information Technology team. This is a remote position based in Sri Lanka, supporting multiple company sites and ensuring the reliable operation, maintenance, and continuous improvement of our IT infrastructure.

The successful candidate will provide technical support, manage infrastructure systems, and help maintain a secure, reliable, and efficient IT environment. This hands-on role is responsible for ensuring the optimal performance of servers, networks, cloud services, and backup systems, while supporting business operations and escalating complex issues when required.

Job Specific Duties and Responsibilities

The responsibilities listed below highlight the main focus areas of the role. The full job description, including all duties, expectations, and detailed requirements, will be shared and discussed during the interview process.

• Monitor, maintain, and optimise our on-premises and cloud servers, storage, and network infrastructure so that everything stays available, fast, and aligned with business needs.
• Manage network components (firewalls, switches, routers, and VPNs) and cloud resources (Azure, AWS, or approved platforms) with a strong focus on security and compliance.
• Run proactive patch management, updates, and troubleshooting to prevent issues before they impact the business.
• Own backup, disaster recovery, and restore processes — including regular testing — to protect critical data and meet business continuity and regulatory requirements.
• Apply cybersecurity controls, assist with vulnerability assessments, and respond to incidents in line with our established procedures and timelines.
• Maintain accurate, audit-ready documentation, configuration records, and change logs that support GxP, FDA 21 CFR Part 11, EU Annex 11, and successful internal and external audits.
• Act as the key escalation point above Tier 1 Support for complex infrastructure issues and manage secure user access, account provisioning, and onboarding/offboarding processes.
• Identify opportunities to improve reliability, security, or efficiency and contribute to infrastructure projects, migrations, and upgrades while following proper change control and validation processes.
• Continue learning by participating in training, competency development, and continuous improvement activities that strengthen our regulated IT environment.

Qualification and Experience requirements

• A relevant IT qualification (Diploma, Advanced Certificate, or Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or a closely related field).
• At least 4–5 years’ hands-on experience in systems administration, network administration, infrastructure support, or IT operations.
• Solid practical experience with Windows and/or Linux server administration, networking (firewalls, switches, VPNs, and routing), backup/DR solutions, and cloud platforms (Azure, AWS, or equivalent).
• Industry certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator (AZ-104), Cisco CCNA, or CompTIA Security+ are highly desirable.
• Experience (or a genuine interest) in regulated/GxP-compliant IT environments is a strong advantage. You must be comfortable working within validated systems, SOPs, change control, and data integrity requirements.
• A valid driver’s license and willingness to travel occasionally to other group sites for infrastructure support or projects.
• Strong problem-solving skills, a proactive mindset, and the ability to communicate technical information clearly to both technical and non-technical colleagues.
• A collaborative team player who takes ownership, documents work accurately and enjoys working with others to continuously improve how we support our research.

Why this role matters here

You won’t just be “keeping the lights on”. Your work directly enables secure, compliant, and efficient digital operations that underpin high-quality animal health research. You’ll join a team that values practical problem-solving, clear communication, and continuous improvement in a genuinely meaningful industry.

What we offer you

We believe in looking after our people properly — both in their careers and in their personal lives. When you join Clinglobal, you can look forward to:

• A competitive salary package that recognises your skills and contribution.
• Employer contributions to your Employee Provident Fund, Employee Trust Fund and Surgical Hospitalization Insurance, helping you build long-term financial security.
• A 13th cheque pay distribution during April and December.
• Study assistance from the employer, including study leave, so you can continue growing your career.
• Annual leave, plus additional leave in line with relevant legislation — because we know rest and balance matter.

If this sounds like the kind of challenge you are ready for and you enjoy working in (or learning about) regulated environments where reliability and compliance really count, we would love to hear from you.

Location: This is a remote position based in Sri Lanka with potential for travel to support other group sites.

Important Note:  When applying, please note that Internet Explorer is not supported in BambooHR.

Closing Date:  28 July 2026

Data Protection and Privacy: The Company complies with local and international data protection and privacy legislation. This includes transparency in the processing of personal information processed about job applicants during the recruitment process. By applying for this position, applicants agree to the processing of their personal data in accordance with our recruitment procedure and Privacy Notice available from our website.

Relevant Checks: The Company may perform background, criminal and/or other relevant checks on all applicants applying for positions, as is relevant to the position.