IT Helpdesk Analyst with German & English - Remote

Are you our next IT Helpdesk Administrator?
Do you want to take your first step into an IT career with plenty of opportunities to learn and grow? If you’re tech-savvy, solution-driven, and eager to build your skills in a dynamic environment, this could be the role for you!

Your Profile:

• English level min B2 , German level C1
• Previous experience (6 months or more) in desktop administration, IT support, or a comparable role is an advantage
• Ability to manage multiple tasks simultaneously and deliver under short deadlines
• Ability to work with minimal supervision, make independent decisions and solve complex problems.
• Good understanding of IT support processes, desktop systems, and workplace technology operations.
• Ability to work in a dynamic, fast-paced environment,
• Demonstrated ability to develop professional relationships and interact with colleagues of all levels
• Solution driven mindset

Conditions for internal candidates: 

• Tenure of at least 6 months on the current role within the company 
• No written warnings in the past 6 months or ongoing disciplinary process

Your future role:

• Supports hardware and software platforms
• Provides user management support
• Analyses and resolves hardware and software related problems
• Maintain workstation patching and ensure the required patching level
• Keeps close contact with Service Desk Center
• Manages the desk, sets up and patches PC’s and phones
• Provides people with PC’s set up according to company requirement and in the most efficient way
• Follows standards and procedures regarding use and maintenance of PC’s including software and peripheral equipment
• Creates according to agreements between IT and Operations standard installations for specific groups of users
• Participates in the implementation of new (standard or developed) software. This is needed to ensure that that does not conflict with other installed software and that “master” installations are adjusted
• Tracks all software licenses used in call center and control that all computers are using legal copies of software
• Verifies that no software is installed without proper licenses on PC'S
• Identifies and tags all IT related assets and keeps accurate records of existing assets at call center 
• Administers software licenses in use, and keep accurate records.