IT Help Desk Technician

Description

Surf Bar is looking for an IT Help Desk Technician to join our vibrant team in Oklahoma City. This full-time, remote position offers an exciting opportunity to support our technology needs in the food and beverages industry. As an entry-level technician, you will play a crucial role in ensuring that our staff and systems are running seamlessly.

In this role, you will provide technical support, troubleshoot issues, and assist with the maintenance of our IT infrastructure. Your contributions will enhance productivity and improve the overall experience for our team, enabling us to deliver exceptional service to our customers. We offer a competitive salary range of $20,000 - $80,000 annually, reflecting the importance of IT services in our operations.

Responsibilities

• Provide front-line support for IT-related issues and inquiries
• Troubleshoot hardware and software problems for staff
• Maintain and update computer systems and local networks
• Assist with the installation and configuration of hardware and software
• Monitor system performance and report issues to management
• Document all support activities in ticketing system
• Contribute to departmental projects and initiatives
• Provide exceptional customer service to all team members

Requirements

• High school diploma or equivalent; relevant IT certifications are a plus
• Basic understanding of computer systems and mobile devices
• Strong troubleshooting and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to work independently and as part of a team
• Familiarity with ticketing systems and remote support tools
• Basic knowledge of networking concepts is preferred
• Interest in pursuing a career in IT and willingness to learn