IT Director

ABOUT TPG

The Pipeline Group (TPG) provides our clients with end-to-end Pipeline Generation services that help B2B tech companies scale pipeline fast and reliably through our SDR-as-a-Service model.

We combine superstar SDR talent, purpose-built proprietary technology, industry-leading SDR training, rigorous management & quality control layers, world-class data services, integrations and more to offer all-in-one Pipeline Generation to our clients.

TPG has been named in the Inc. 5000 Top Fastest-Growing Privately Held Companies in the US for five consecutive years and we’re growing faster every single year.

Our clients work with us because we’ve cracked the formula for creating world-class SDRs and putting up industry leading pipeline generation numbers.

No guesswork. Just results.

OUR CULTURE

At TPG, performance and accountability are our culture. We thrive on results—driven by excellence, collaboration, and integrity. Our people-first mindset supports not only clients but our teammates. Your wins are our collective wins. Your growth is our mission. 

Our vision is to be the world’s most effective virtual sales workforce—a place where high-performing remote SDRs, program managers, and operational leaders come together to generate extraordinary ROI.

ABOUT OUR ROLE

The Director of IT will lead the strategy, architecture, security posture, and operational
management of The Pipeline Group’s global IT infrastructure.

This role will oversee enterprise systems, security, device management, vendor
relationships, and compliance initiatives. The Director of IT will be responsible for
implementing and maintaining secure, scalable systems that support TPG’s remote-first
workforce while ensuring the company achieves and maintains SOC 1 Type 1 readiness and progresses toward SOC 2 Type 2 certification.

The ideal candidate combines technical leadership, cybersecurity expertise, compliance
knowledge, and vendor management experience.

Key Responsibilities

IT Infrastructure & Operations

• Own and manage the company’s global IT infrastructure supporting a distributed
  workforce.
• Oversee provisioning, management, and lifecycle of company hardware including
  laptops and endpoint devices.
• Implement and maintain endpoint security, monitoring, and device management
  solutions.
• Ensure secure, reliable access to corporate systems and applications across the organization.

Security & Compliance

• Lead security initiatives and ensure adherence to industry security standards and best practices.
• Prepare the organization for SOC 1 Type 1 certification and SOC 2 Type 2 readiness.
  
• Work with external compliance and audit vendors to document processes, implement
  controls, and pass audits.
• Establish and maintain internal security policies, procedures, and controls.
• Monitor systems for vulnerabilities and implement remediation plans.

Security Technology Deployment

Lead the implementation and management of key enterprise security platforms including:

• AuthID – Biometric identity verification for secure authentication
• Island Enterprise Browser – Secure enterprise browsing environment
• VMware Carbon Black – Endpoint detection and response (EDR)

Responsibilities include:

• Deployment and configuration across the organization
• Policy management and enforcement
• Monitoring and incident response
• Integration with existing systems

Vendor Management

• Manage relationships with technology vendors for hardware, software, security platforms, and IT services.
• Evaluate and select new technology partners as needed.
• Negotiate contracts, pricing, and service agreements.
• Ensure vendors meet security and compliance standards.

IT Strategy & Scalability

• Develop a long-term IT strategy aligned with TPG’s growth and global workforce model.
• Evaluate new technologies that improve security, productivity, and operational efficiency.
• Standardize IT processes, tools, and support systems across the organization.

Identity & Access Management

• Implement strong authentication and access controls across all systems.
• Manage role-based access controls and least-privilege access models.
• Ensure proper onboarding and offboarding procedures for system access.

Incident Response & Risk Management

• Establish and maintain an incident response framework.
• Investigate and respond to security incidents.
• Conduct risk assessments and implement mitigation strategies.

Required Qualifications

• 8+ years of experience in IT leadership roles
• Experience managing IT infrastructure for distributed or remote-first organizations
• Hands-on experience implementing endpoint security, IAM, and enterprise security
  platforms
• Experience preparing organizations for SOC 1 and SOC 2 compliance
• Strong experience managing IT vendors and security providers
• Knowledge of endpoint detection and response (EDR), zero-trust architecture, and
  identity security
• Experience managing device fleets and endpoint management systems
• Strong understanding of cybersecurity frameworks and best practices

Preferred Experience

• Experience deploying AuthID, Island Enterprise Browser, or Carbon Black
• Experience working with compliance auditors or managed security providers
• Experience in SaaS, technology, or data-driven companies
• Experience supporting remote global teams

Key Success Metrics

• SOC 1 Type 1 certification achieved
• SOC 2 Type 2 readiness and successful audit preparation
• Successful deployment of AuthID, Island Browser, and Carbon Black
• Secure and scalable IT infrastructure supporting global operations
• Reduced security risk and improved compliance posture
• High employee satisfaction with IT systems and support

Leadership & Culture

The Director of IT will play a critical role in ensuring TPG’s systems are secure, scalable, and reliable as the company continues to grow globally. This role requires someone who can combine technical expertise with strategic thinking and strong operational leadership.

WHAT TPG PROVIDES FOR OUR TEAM MEMBERS

• Permanent Remote Work Model – No commuting. Work from wherever you’re most productive.
• Competitive Compensation DOE.
• Mental Health Support – 3 Paid Mental Health Days per year
• Community Impact – 1 Paid Volunteer Day per year.
• Unlimited PTO – Take the time you need (after 90 days).
• Company Provided Home Office Equipment – Laptop, desk, chair, etc.
• Independent Contractor Arrangement – This role will start as an independent contractor position.
  

Come join our innovative and dynamic team!

The Pipeline Group is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

Please note we are not able to offer sponsorship of visas at this time.

An offer of employment for this role will be contingent upon the successful completion of a background check.

Internet Requirement: This is a fully remote role which requires a reliable high-speed internet connection with a minimum of 100 Mbps download, which will need to be verified.