IRM Business Process Consultant

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Job Description

The Business Process Consultant – IRM is a trusted advisor who partners with customers to analyze, design, and optimize risk, compliance, resilience, and audit processes through the ServiceNow IRM platform. This role bridges business risk objectives and technology solutions, helping organizations mature their GRC operating model while delivering measurable business outcomes.

The BPC – IRM leads discovery activities, facilitates workshops, gathers requirements, and provides process expertise across Risk Management, Policy & Compliance, BCM/TPRM, Audit, and Privacy engagements. Working closely with customers, architects, technical consultants, and project teams, the BPC ensures solutions align with risk appetite, regulatory requirements, and organizational priorities.

What You Get To Do In This Role

• Lead customer discovery workshops to understand risk, compliance, resilience, and audit challenges and objectives.
• Analyze current-state GRC processes and define future-state risk operating models.
• Gather, document, and prioritize business requirements across Risk, Policy & Compliance, TPRM, BCM, Audit, and Privacy.
• Translate customer needs into solution requirements and user stories for IRM modules.
• Provide process advisory based on industry leading practices (NIST, ISO 27001, COBIT, ISF SOGP, etc.) and ServiceNow IRM capabilities.
• Facilitate alignment between executive risk owners, compliance/audit teams, and technical delivery teams.
• Support solution design activities by ensuring risk and compliance requirements are clearly defined and understood.
• Drive change management and adoption conversations across GRC engagements.
• Identify opportunities for risk process standardization, automation, and control efficiency.
• Present recommendations and findings to risk, compliance, and executive stakeholders.

Key Responsibilities

• Conduct risk and compliance maturity assessments (e.g., aligned to NIST CSF, ISO 27001, etc.).
• Document process flows, operating models, business requirements, and functional specifications for Risk, Policy & Compliance, TPRM, BCM, Audit, and Privacy.
• Facilitate stakeholder interviews and working sessions with risk owners, compliance officers, and auditors.
• Lead requirements validation and process design workshops for GRC use cases.
• Define business outcomes, success metrics, and value realization plans for IRM programs.
• Collaborate with Technical Consultants and Architects to ensure solution alignment.
• Support testing, training, and user adoption activities for risk and compliance users.
• Identify project risks, dependencies, and business impacts across IRM implementations.
• Provide guidance on governance, organizational readiness, and risk operating model design.
• Contribute to IRM practice assets, methodologies, and knowledge sharing.

Qualifications

To be successful in this role you have:

Qualifications Required

• 4+ years of experience in GRC consulting, risk/compliance transformation, audit, or related fields.
• Experience leading workshops and managing customer-facing discussions with risk and compliance stakeholders.
• Strong business process analysis and requirements gathering skills applied to risk, compliance, or audit domains.
• Experience documenting business requirements, process maps, and functional designs.
• Strong facilitation and stakeholder management skills.
• Excellent written and verbal communication abilities.
• Professional English proficiency.

Preferred

• Experience with ServiceNow IRM or other GRC/risk SaaS platforms.
• Knowledge of risk and compliance frameworks (NIST CSF, ISO 27001/27002, ISF SOGP, COBIT, DORA).
• Experience with operating model redesign and BCM/resilience programs.
• Working knowledge of Agile delivery methodologies.
• Spanish proficiency for LATAM-facing roles.

Success Profile 

• Independently leads customer workshops and discovery engagements across IRM domains.
• Acts as the primary risk/compliance process advisor for medium-to-large projects.
• Identifies opportunities to improve customer risk posture and business outcomes.
• Translates complex risk and compliance challenges into actionable requirements.
• Builds trusted relationships with risk, compliance, and audit stakeholders.
• Drives alignment between risk objectives and solution delivery teams.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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