Investigation Associate

• You must be physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal during the duration of your employment.
• 5 days’ work week which includes weekends and public holidays.
• Currently on 24/7 shift depending on business requirement including the possibility of night shift (night differential provided)

Remote Work Requirement
• A reliable ISP (internet bandwidth of at least 200 MBPS speed or higher) connection, either through DSL, fiber or a cable modem, and should have at least 100 GB data from a reliable provider. Internet and power back up must be available in case of connectivity/power outages.
• Your work area should be a private space in which you are not overlooked or disturbed. Your work area must be free of distractions such as barking dogs, television noise, music, children, etc.
• You must be able to devote full attention to the Amazon customer.
• You should have access to mobile phone at all times from a reliable provider.

Looking for something a little different?
Are you suspicious by nature?
Do you have a nose for finding the truth?
Do you want to work on something that matters?

Amazon is looking for a high-judgment individual to join us as an Investigation Specialist, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. We are specifically seeking applicants with fluent communication skills to support our global operations teams.
Basic Qualifications: - At least a high school diploma (with or without experience in investigation or customer support) with 3 years of any work experience
- Fresh graduates and career freshers are welcome to apply.
- Must have a dedicated workspace at home, free from background noise, where they can connect to the internet and work on deliverables.
- A postpaid (wired) fiber internet connection with a minimum speed of 200 Mbps or better, and at least 100 GB of data from a reliable provider.
- Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response
- Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers
- Demonstrated ability to analyze problems logically
- Self disciplined, diligent, proactive and detail oriented
- Strong time management and organizational skills Preferred Qualifications: - Comfortable working MS tools and using basic level of automation
- Experience in fields such as Investigations/Payments/Security or Banking domain
- Intermediate knowledge of E-commerce

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.